11-19-2013 05:27 AM - edited 03-14-2019 12:45 PM
Hi,
is it possible or on the roadmap fpr agents to be able to transfer emails/chats directly to other agents for ICM integrated Queues in EIM/WIM ?
any help appreciated,
darren
11-19-2013 10:59 AM
This is going to be part of EIM9.0.3. Moving ahead you send an email for product related question on below DL for quicker response.
11-19-2013 03:26 PM
Thanks for the quick reply Gaurav, BTW, when can we expect EIM 9.0(3) to drop ?
11-19-2013 03:59 PM
You can put that question on ask-eim-wim@external.cisco.com. PM would respond with the timelines
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