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Has anybody else noticed that when you upgrade to 9.02 the Collections do not show on the CUIC Filter/Run Report screen?I created one (under UCCX_CSQ Names), gave it all the right permissions (Execute) for All Users. Then when I go to run any CSQ bas...
Hi all,We have a UCCE system version 9.0We noticed that the mdsproc is out of service on PG1A while it is running well on PG1B.What should i do with this issue?Thank you in advance.
Hello,I am rebuilding a call center script for a customer. The base model is that there is going to be one CSQ involving three skills. Skill A - General, Skill B - Dept1, and Skill C - Dept2.The Supervisor would like the agent presented with a cal...
Upgraded a customer from uccx 5 to 9. All is well except monitoring/recording. They start recording a call but when they go to retrieve it, the system says there are no recorded calls.I believe everything is set up correctly in CAD and CDA yet no rec...
Hello!I want to integrate UCCX 9.0.2 with SocialMiner 8.5(5). In "UCCX->Subsystems->Chat->SocialMiner Configuration" I try to set parameters for integration with Social Miner, but I get only "SocialMiner Status was red". I wrote HostName for SocialMi...
Hey everyone!Does anybody know how to view configurtion of previously configured PIM (in case of cucm PIM - cucm ip address, jtapi user and so on...) ?I know that we can do it in Peripheral Gateway Setup via choosing component and pushing Edit button...
Hello all,During PIM addition, may i know the function of "CTI call wrapup delay" and why we are giving "0", some one pls explain, Kinldy refer below screenshoot
HiWe have an Outbound campaign on PCCE with SIP Dialer, our campaign is predictive but when we start the campaign many agents change their states to "Reserved" for 8 minutes and then they receive the call.This situation is randomly, sometimes the cam...
Hi All, Does anyone know is there any possibility to propagate media files between multiple CVP Media Servers automatically? Here we could find a description that tells this is possible. But it seems to me after several tests with couple of med...
Hello,Yeserday I upgraded UCCX from 9.0.1.10000-100 to 9.0.2.11001-24, we are now noticing that CUIC reporting is now generating any output. I had restarted the CUIC service from CLI which did not resolve the issue.There is only one server in the cl...
When we attempting to enable https redirect the CLI session hangs. Below are the steps performed:1. SSH into the Finesse CLI (Putty)2. utils service stop Cisco Tomcat3. utils finesse application_https_redirect enableAt this point we're p...
Hi,Lets say I have 5 premium licenses.Is it possible to configure 5 phones and 10 users in CUCM so that I have 2 users controlling the same phone, and so that in the end I have 10 agents in UCCX, where only 5 would be logged into CAD at the same time...
I understand in CCX 8.X and above you can only write to the customer folder. I have a client that recently migrated from CCX 7.x to 9.x. They have a script for prompt recording; two of the options are to Save Backup of Existing prompt to a "saved" ...
Hello, guys.Could anyone tell me how to view trace logs of process (for example mdsproc.exe) in real-time ?What commands should I use in shell in order to view what's happening within mdsproc.exe ?It looks like this:Best Regards,Michael
