Contact Center

Hello,Can we have call statistics on a wallboard without having Call Center solution? Since with Call Manager 9.1 we already have the option to have call queueing... As I see with Call Manager the only option is  having reports in .pdf or .csv format...

See below. I have placed a call to new contact. I want to play them the explicit confirmation and get the following error. Is this not supported as stated or am I messing something else up? What is the best workaround?Thanks!                  

Does anyone know why there's no UCCX 8.5(1) files on CCO?!

Hi All,How to create ready only acces for a user in ICM system through domain controllerregardsbala

We had an analyst change the name of a CSQ. Now on the CSQ Activity Report it's showing the data for the previous name and the new name. Is there a way to combine the data. Tallying the amount of calls is easy but combining the avaerage time to aband...

I have had a question from a customer about gathering a customer phone number via IVR, taken that number doing a database dip to find the agent on call and sending the phone number of the caller as a text mesage to that agents cell phone.Has anyone t...

So basically I want to make something that says."if you have your account number please enter it now or if you don't have it press the * to continue".Same thing on some of my menu's"Welcome to blah blah, for 1 press 1, for 2 press 2, or if you know y...

hello everyonei have a question .... i want send ANI and a Call ID to CRM for Satisfaction i just want do it....but i lookup some doc .. the function need to write a xml doc.???!!!!....have the UCCX can do it like CVP Web service ??? have some simple...

All, We are trying to identify Calls that have been abandonded in Queue, which is Call Disposition 2 according to the guide.However I ran a query and can see that there hasn't been a single one (even though we have tested) The abandoned calls ALWAY...