Hi Everyone,
WIM 4.3 Standalone mode
WIM pushback the assigned chat after Default 40 Seconds. Thats fine and can be increased.
But that chat never get re-assigned to same agent agian who missed it before.
Question: is it possible to change the default behavior and reassign that particular chat to the same agent after pushback happened ?
Assuming only one agent is avilable. If there are two agents then chat get assigned to other agent but never come to the same agent and in reporting stays in "Chat unassgined"
Appriciate your feedback
Thanks,
Atif