WIM - Chat window space --- Do we have any limit?

[danielosu]

Hi folks,

I try to install WIM for the client, and they wonder whether there is any limit on chat window space. Does anyone know what limits chat window may have?

Thanks a lot

JooHyung Lee                   

[Ravindra Adhav]

Are you talking about Agent side chat window space or customer side?

What is the requirement? Do you want to increase the window size or increase no of characters that can be typed in single message? please clarify the exact requirement with help of screenshots. that will be helpful

Regards,

Ravi

eGain Support

[danielosu]

Hi Ravi,

Thanks for the reply. I talk about the agent side... The customer wonders how many chat window can be opned up and how long it can stay and how many characters can be entered, etc.

Regards,

JooHyung Lee

[Ravindra Adhav]

There is setting "Chat - Agent Chat Message Maximum Length" at Department settings group, you can Use this setting to determine the maximum length of messages sent by agents to customers.

Setting "Chat - Automatic Session Closure Interval (Seconds)" defines maximum how long chat can stay on. By default it is 4 hrs.

Chat window is only one, agent has to switch between the assigned chats. chat reply pane is used for the chat which agent has selected in the inbox at that time. Agent can be assigned multiple chats. Setting "Chat - User Max Load" defines maximum chat activities that can be assigned to a user at a given moment. When an agent reaches the maximum number, new chats cannot be assigned to the agent.

Regards,

Ravindra Adhav

eGain Support