Wrap up code or Custom variable-outbound calls from an ACD ext with CAD

[vinay.rana]

Is there a way to manual/auto pop up the wrap up screen or edit custom variable in layout or put the agent in work state afters they hang up or during call on outbound calls using the ACD extension within CAD?

[sbilgi]

Paste your Running configuration and features currently you are using for providing the answer.