Contact Center

Could anyone please shed light on the easiest way to perform a post-call survey when using IPCC Express 4.05 integrated with Call Manager 4.13???I'm looking for either sample scripts or specific vendor references. We aren't a massive enterprise so w...

I have 25 skills assigned to my agents, but it is saying you cannot go above this. However, I know with a 7845 you can assign 50 skills per agent. Does anyone know where this parameter is set?

I am building new UCCX 5.0(2) servers. I purchased new HP DL 380 G5's as per Cisco Server Spec sheet HP Part#417456-001 and I get fatal error upon install when it comes time for OS to install raid controller. I have confirmed that all parts are nail...

Hi,I have an IPCC Enterprise 7.2 and webview historical reports are not working.Real time reports are working ok.I have tried similar cases in tech tips and in forums with not success.Although I have opened a case, could anyone help me?Thanks in adva...

Hi,I have CRS 4.0(4), we have installed HR client S/W, we have some issues1- the reason codes configured at desktop administration doesn't appear at Agent Not Ready state summary report.2- There is some codes i don't what does it mean1.Aborted and Re...

Hi i have two IPCC 4.0(2)in failover. Weeks ago the servers began to randomly change their roles from active to pasive. I found in the event viewer the event attached.Also we have a problem with 7941 phones. The agents that has that phones get discon...

Hi,Has anyone got a document for configuring silent monitoring on UCCX 4.5(2)?Regards,Derek

When I login to IPCCX wed admin and try to change the agent configuration in RmCm sectino, I find the following error message pop-up:Error while handling the input request. CRS Administration cannot perform any update at this time because there is an...

Hi,After we install the CVP VXML server, we need to install the License file for VXML server. To generate license file, we need to provide "system ID". We can get this system ID from Opsconsole of CVPThe following are my questions:1. What is this s...

Dear All,could anyone help me, how can i configure the Disks Partitions for below IPCC server: The Controllers were configured as Raid 1+0 , but i need to know what cisco Recommend about the logical Part. c:// , d://CVP(Call Server)CVP-RPT-04CUPAWPGR...

Hi,We've got a client running on ICM 7.2. Customer has got some 20-30 dealers spread across country and I've created a call type for each dealer, so that we can check call type reports. Now, they want one to one reports based on relation between agen...

Has anybody done an eval of Cisco vs Avaya for contact center solutions? We are heading down the Cisco path, but wanted to have some background info on Avaya..hopefully not having to do a full eval.Any articles or studies published that might compar...

Occasionaly I have agents that get stuck in a reserved state and are forced to logout on the CAD.TAC forwarded me a knowledge base ID: 45160. The document they forwarded me is for IPCC 3.0(2). I do have some scripts that use Select Resource w/ Conn...