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Did someone tunnel CAD successfully? Of course without monitoring and recording, just control of the phone and for receiving information from Enterprise Data.Regards

Hi all,I have a question about the CRSRaw2wav.exe tool: If I use this tool to convert the file from raw to wav format (using cmd line CRSRaw2wav.exe <filename>), when playing the wav file, I can only hear the voice of the agent (couldnot hear the voi...

End user would like to hear ring back tone (not bip-bip) when call is transferred to the agent instead of Music on Hold.

I am using IPCCE 7.1 with CVP 3.1 CCM 4.2.3 I want to change the agent state to ready after not answering a call, because the system forced the agent to not ready state,............ any solution

Hi,Supervisor can log in as an Agent but gets "incorrect password" when trying to log in as Supervisor.Any clues?Rich

I have clients that are complaining that while they are in queue our music sets off or irritates some of their medical issues. Is there a way that I can give the users an option to turn off the music while in queue?

Anyone familiar with this? A TAC Engineer told me of this licensing caveat with UCCX 5.x:UCCX 5.0(1) allows Standard Seat licenses to use CAD, but 5.0(2) requires an Enhanced Seat to use CAD.

dear all,ccie voice lab in August, need ur help.IPCC Express is installed on vmware, but when i open http://IPCCExServer/appadmin is shows that, you are not authorized to view the page. How to solve it?

Hi,I have installed CAD correctly and login with username and password successfully, when i try to change the state of the agent, i receive the attached message.can anybody help me to solve this issue.

Why is this bad? It's sooooo tempting. Has anyone had any extperience with this or any other information? Is there some document some where that discusses this?

Is there any way to allow agents to manually put themselves into a work state? There's a button for it on the toolbar, but it's always grayed out, is there any way to enable it? Or is the only option to use not ready states?

I work with UCCX 5.0Agents have to call customers, after outgoing call there is no status "WORK" for let's say 60s as it is in the case of incoming call.For incoming calls this option works fine.Because calling agent is automatically setup to Not Rea...