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Scott Hanson
Explorer

Contract Renewal

Hello,

 

for the UC applications what information do I need to renew maintenance contracts?  All the hardware is serial number based.  Do I need the license MAC or something else?

 

 

Thanks,

 

 

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1 ACCEPTED SOLUTION

Accepted Solutions
Deepak Rawat
Cisco Employee

You will simply need your Cisco Software Support Service (SWSS) contract number. In case, you do not have that then you might be using old contract types that Cisco used to sell earlier named Essential Operate Service (ESW) and Unified Communications Software Subscription (UCSS) and hence you should be providing these to renew into SWSS going forward. These two offerings for Cisco Collaboration software and Cisco Prime software were combine into one service called Cisco Software Support Service (SWSS) pronounced “swiss”. SWSS, identified as ECMU, replaced ESW and UCSS. It is now sold as single service.

ESW was for software updates and sold as a service while UCSS was for software upgrades and sold as a product, two contracts that were sold separately.

Regards

Deepak

View solution in original post

1 REPLY 1
Deepak Rawat
Cisco Employee

You will simply need your Cisco Software Support Service (SWSS) contract number. In case, you do not have that then you might be using old contract types that Cisco used to sell earlier named Essential Operate Service (ESW) and Unified Communications Software Subscription (UCSS) and hence you should be providing these to renew into SWSS going forward. These two offerings for Cisco Collaboration software and Cisco Prime software were combine into one service called Cisco Software Support Service (SWSS) pronounced “swiss”. SWSS, identified as ECMU, replaced ESW and UCSS. It is now sold as single service.

ESW was for software updates and sold as a service while UCSS was for software upgrades and sold as a product, two contracts that were sold separately.

Regards

Deepak

View solution in original post

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