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09-01-2016
08:46 AM
- last edited on
11-13-2020
04:24 PM
by
Monica Lluis
Hello,
for the UC applications what information do I need to renew maintenance contracts? All the hardware is serial number based. Do I need the license MAC or something else?
Thanks,
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09-01-2016 10:15 AM
You will simply need your Cisco Software Support Service (SWSS) contract number. In case, you do not have that then you might be using old contract types that Cisco used to sell earlier named Essential Operate Service (ESW) and Unified Communications Software Subscription (UCSS) and hence you should be providing these to renew into SWSS going forward. These two offerings for Cisco Collaboration software and Cisco Prime software were combine into one service called Cisco Software Support Service (SWSS) pronounced “swiss”. SWSS, identified as ECMU, replaced ESW and UCSS. It is now sold as single service.
ESW was for software updates and sold as a service while UCSS was for software upgrades and sold as a product, two contracts that were sold separately.
Regards
Deepak

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09-01-2016 10:15 AM
You will simply need your Cisco Software Support Service (SWSS) contract number. In case, you do not have that then you might be using old contract types that Cisco used to sell earlier named Essential Operate Service (ESW) and Unified Communications Software Subscription (UCSS) and hence you should be providing these to renew into SWSS going forward. These two offerings for Cisco Collaboration software and Cisco Prime software were combine into one service called Cisco Software Support Service (SWSS) pronounced “swiss”. SWSS, identified as ECMU, replaced ESW and UCSS. It is now sold as single service.
ESW was for software updates and sold as a service while UCSS was for software upgrades and sold as a product, two contracts that were sold separately.
Regards
Deepak
