CX Cloud registration service level

[alanpimentel]

Hi there,

Is it possible for the customer to do the CX Cloud registration using contracts with service level "PSUP"?

Best regards

[Chris Camplejohn · Accepted solution]

No.  PSUP is a partner-delivered service.  The service is purchased by a partner and support is delivered by the partner, not Cisco.  Any assets a customer owns that have PSUP coverage can be seen in CX Cloud from telemetry but not by adding that entire PSUP contract.

[RahmaSallm]

What will be the CX level for those PSUP assets then?

[Chris Camplejohn]

They will basically be at a L0 level.