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nxos 9.3.8 guestshell stuck in installing

5959
Level 1
Level 1

Hi Guys, 

I am trying to access guestshell on my n93108tc-ex switches

few devices are access well but few devices are I cannot access guestshell

 

I checked below 2 command

show guestshell detail, show virtual-service list

 

 

switch#guestshell

Error:Guest shell is currently being created.

Please wait for the current operation to complete

 

switch#show guestshell detail

Virtual service guestshell+ dtail

state : Installing

package information

Name : guestshell.ova

Path : /isanboot/bin/guestshell.ova

Application

name: None

Installed version : None

Description: None

~~~

 

Switch# show virtual-service list

Virtual Service List:

Name                                    Status                  Package Name

----------------------------------------------------------------------

Guestshell+                           Installing               guestshell.ova

 

 

Maybe I think this status is getting stuck on installing 

So, I tried #guestshell reboot

but Same error message is appear when I type only guestshell

what should I do for accessing guestshell thes switches

 

Please mention it

1 Reply 1

anpetit
Cisco Employee
Cisco Employee

Hello @5959 ,

Hope you are doing well. I've just seen your post and I would try this.

When Guestshell+ is stuck in installing mode, one way to recover is to configure: 

Nexus9000(config)# virtual-service reset force

Then, it's needed to reload the switch and Guestshell+ installation will start again with a fresh install. 
Let me know if it helps. 
Kind Regards,
Antoine