Action plan :
==========
- Enabled the caller id info from the CLI , but same issue .
- Checked the logs found the CUCM is sending the call to the UCCX with the calling number 101 and which is the same as showing on the finesse .
- From the CUCM logs I can see that the GW is sending the invite with calling number 101 :
05577128.001 |12:42:16.889 |AppInfo |//SIP/SIPUdp/wait_SdlDataInd: Incoming SIP UDP message size 691 from 10.31.1.93:[5066]:
[609560,NET]
INVITE sip:5000@192.168.218.21:5060 SIP/2.0
Via: SIP/2.0/UDP 10.31.1.93:5066;rport;branch=z9hG4bKd10f155103
From: "07825281536" <sip:101@10.31.1.93:5066>;tag=59422a1d
To: <sip:5000@192.168.218.21:5060>
Call-ID: 099083e66ec375f162745a0644c27269@10.31.1.93
Contact: sip:07825281536@10.31.1.93:5066
- But as the GW is sending calling name that why its showing correctly on the jabber device .
- We tried to apply LUA script from the CUCM but that didn’t work as expected .
Cisco TAC Said maybe you will helps with this issue .
