I would like to know the API or any means exposed by Cisco to get the chat related information about cisco call center agent. something like below information can we get from cisco uccx.
1. Agent waits for chat session to be opened
2. One Agent can have no more than N active concurrent chat sessions.
3 Any API to get the chat message from sender.
4. Any API to sent the chat message to sender.
5. API to close the chat session
6. API to get the complete chat message between Agent/Customer.
