UCCX Resource Update API

[Rakhi Saxena (RS)]

Hi Team,

I am trying to update a Resource on UCCX to assign Resource Group and Skill, however, I am getting below error:

{

    "apiError": [

        {

            "errorData": "",

            "errorMessage": "cvc-enumeration-valid: Value '0' is not facet-valid with respect to enumeration '[1, 2]'. It must be a value from the enumeration.",

            "errorType": "InvalidInput"

        }

    ]

}
I checked the data structure but I don't see any field of type Enum:

https://developer.cisco.com/docs/contact-center-express/data-structure-for-resource/#data-structure-for-resource

Below is the API payload I tried with PUT request:

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>

<resource>

        <userID>rakhsaxe</userID>

        <firstName>Rakhi</firstName>

        <lastName>Saxena</lastName>

        <extension>112233</extension>

        <autoAvailable>true</autoAvailable>

        <resourceGroup name="rakhsaxeRG">

            <refURL>https://uccx1.dcloud.cisco.com/adminapi/resourceGroup/7</refURL>

        </resourceGroup>

        <skillMap>

            <skillCompetency>

                <competencelevel>5</competencelevel>

                <skillNameUriPair name="rakhsaxeskill">

                    <refURL>https://uccx1.dcloud.cisco.com/adminapi/skill/48</refURL>

                </skillNameUriPair>

            </skillCompetency>

            <skillCompetency>

                <competencelevel>5</competencelevel>

                <skillNameUriPair name="rakhsaxeskil2">

                    <refURL>https://uccx1.dcloud.cisco.com/adminapi/skill/49</refURL>

                </skillNameUriPair>

            </skillCompetency>

        </skillMap>

        <autoAvailable>false</autoAvailable>

</resource>

Can I get some inputs if anyone has tried this?

[david.macias]

You're missing type and team.

david

[Rakhi Saxena (RS)]

Thank you, David. That worked.

I am able to update route group, skills and team for a user.

Now my next question is how can we assign additional role to an Agent. For example I would like to have a user who has 3 roles "Agent, Supervisor and Reporting".

[Elliot Dierksen]

Maybe someone else has a solution, but I was never able to figure out how to assign those roles via the API.

[david.macias]

There's no API for this.

david

[Rakhi Saxena (RS)]

Does anyone happen to know any other method to assign supervisor, reporting role in bulk to multiple users?

[Rakhi Saxena (RS)]

Do we have any support mechanism available so that I can raise an API request for UCCX? We have it for Webex API and I am trying to figure out if we have same mechanism available for UCCX APIs?