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Palo Alto Global Protect and Cisco Duo

HayesStorr
Level 1
Level 1

Hi all,
I am having issues with Cisco Duo and Palo Alto Global Protect. Two-factor authentication for Palo Alto Global Protect Radius has been set-up and is working for a handful of users. The strange problem is that some users cannot authenticate past the Global Protect username and password fields. The Palo Alto Firewall is displaying invalid username and password. I know the firewall is talking to the AD as some users are connecting fine. If I roll back so Global Protect is only using AD credentials this works for all users. I can’t understand why it works for some users and not others. Any help much apricated.

1 Reply 1

raphka
Cisco Employee
Cisco Employee

Hi HayesStorr,
Welcome to the Duo Community.
Please reach out to Duo Support with this query so we can gather logs and review the case.

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