AMP File Analysis slow

[Doug Maxfield]

Good morning,

We are currently running Cisco Cloud Email Security.  Over the past week or 2, we have noticed some slowness with AMP File Analysis scanning.  Previously, it would take 10 - 15 minutes for a scan of an email attachment.  We have a 1 hour threshold and currently, most of the attachment scanning is approaching that time limit.

Is anyone else experiencing this?  Since it's cloud base, not a lot of troubleshooting that we can do.

Thanks,

Doug

[balaji.bandi]

If it is effecting business, you need to open a P1 ticket with Cisco TAC to have look.

I do not believe here you get any help for the fix.