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Important Announcements

Cisco Secure Email Add-Ins No Longer Supported on Microsoft Outlook 2019

This is to inform you that, effective October 14, 2025, Microsoft Outlook 2019 is no longer supported for the Secure Email Encryption Service Add-In and Secure Email Submission Add-In.

To continue using these Add-Ins, we recommend upgrading to Microsoft 365. Starting October 2025, download and install the new manifest for:

- Secure Email Encryption Service Add-In from the CRES Admin Dashboard

- Secure Email Submission Add-In from the Cisco Software Download Portal

After downloading the manifests, follow the instructions provided in the Submission and Encryption Add-In guides. For more information, see: Cisco Email Encryption - End-User Guides.

TLS 1.0/1.1 Deprecation from AsyncOS for Secure Email Gateway, Starting version 16.5

We would like to inform you that starting with the AsyncOS 16.5 release, TLS versions 1.0 and 1.1 will no longer be available as configuration options in both the CLI and GUI.

To ensure secure email delivery and receipt, you should use TLS versions 1.2 and 1.3. These versions can be configured via the sslconfig CLI command or through the System Administration > SSL Configuration menu in the user interface.

For detailed instructions on updating TLS versions, please refer to the “System Administration” section of the User Guide for AsyncOS 16.0.x for Cisco Secure Email Gateway.

 

Forum Posts

  Important: Migrate from Secure Email Virtual C100V Models to Avoid McAfee-Related Issues Dear Valued Customer, We are reaching out to ensure your Cisco Secure Email environment continues to operate at optimal performance and reliability. As worklo...

dmccabej by Cisco Employee
  • 880 Views
  • 2 replies
  • 0 Helpful votes

Hello,Successfully downloaded AsyncOS 16.0.0 build 054 and while trying to install this upgrade following error pops out. How to troubleshoot this problem?I've tried restarting the tracking service from CLI (diagnostic > services)The following errors...

Giorgi007 by Level 1
  • 2274 Views
  • 4 replies
  • 0 Helpful votes

We are migrating to a cloud vendor for email.   Some of our internal systems still send mail to the internet.  We have not enabled dkim signing on the ironports, but our cloud vendor signs everything.   How do I sync dkim between Ironports and our cl...

Dear I have a customer in production with a Cisco Email Security solution which has around 1000 cloud mail users (C100v), want to add a new domain which with totally different users, my query is required more licenses for such purposes? Can aliases b...

Translator by Community Manager
  • 399 Views
  • 1 replies
  • 0 Helpful votes

Hello We have a special use case where we receive Spoofed email and don't know how to block them.The ESA has LDAP Accept query configured with Workqueue and BounceWe also have SPF configured with a content filter that Quarantine SPF Failed, Soft Fail...

REJR77 by Level 1
  • 705 Views
  • 2 replies
  • 0 Helpful votes

We recently added "svg" to a content filter to drop attachments with this file type as it is currently being seen with malware.  The issue we have is if it is directly attached to an email, we want to drop it, but our filter is dropping many other Mi...

Dear experts, Looking to find a way to manage backup and restore procedure for Cisco ESA virtual appliances. We currently have two in a cluster and as I understand it is not supported to use technology such as snap shot.Is the only way to set up up t...

drmrtro by Level 1
  • 777 Views
  • 1 replies
  • 0 Helpful votes