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Gotcha for ESA licence renewals

tminchin
Level 1
Level 1

We have have the ESA (formerly Ironport) for a number of years. This year when we renewed our licence I noticed that the Cisco licencing group starts the licence (for 3 years in our case) from the date of purchase - not starting on the last day of the end of the previous licence period. We lost 2 months of licence this way.

Just be warned when you do this as it took many weeks to attempt to get the missing months back.

1 Reply 1

balaji.bandi
Hall of Fame
Hall of Fame

May be Raise a case with License Team, they should be able to sort for you.

 

It did not make any sense for me to apply License before 2months of expiry. ?

BB

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