2nd line problem on extension mobility CUCM 6.x

[sivakumar.kvp]

Hi to everyone,

It would be greatful if you guys guide me here to overcome the strange problem.I configured extension mobility with 2 lines on cisco ip phone 7940s.The problem is when i logged in ,it says logged in successfully but 1st line appears not the 2nd line.

Anyone faced sort of same kind in CUCM 6.1.

shiv

[Aaron Harrison]

Hi

Most likely problem is that you have a 'Phone Button Template' that defines only a single line. The second one by default is a speed dial.

Take a look at your device profile, and note down the name the the assigned Phone Button Template.

Go to Device/Device Settings/Phone Button Templates, and find the one you are using. If it's a default one, you will need to copy it and edit it. Set the second button to be a 'Line', then go back to your Device Profile and assign the new template.

Log out/in to the phone, and see how you get on.

Regards

Aaron

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[sivakumar.kvp]

hi,

Thanks for your quick response ... i configured a new template with two lines and assigned it properly as you said..still 2nd line is not appearing when i logged in..

any other ideas pls..

shiv

[Aaron Harrison]

Hi

Can you screen grab the Device Profile configuration page?

Aaron

[Jaime Valencia]

Does the actual device model and the device profile model match???

You say you're using a 7940 so if your device profile is for other model you might be using the default device profile for 7940.

HTH

java

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