6901 Ip Phone not working

[binu.john]

Hi All,

I Have an issue with 6901 phone, Our CUCM is 7.1.5 2000-6. Always get a reorder tone from the phone, not registering to the CUCM. Configuration done manually on CUCM with SCCP.

Switch has inline power, since other model ip phons are working with the same port,not sure why only 6901 model not get registered.

I  done the Firmware and device enabler to 9.1.1. Done same on all the nodes. Restarted the TFTP service. Still the problem persist.

Anyone has this kind of issue? Do we need external power source?

Regards

John

[dijohn]

Have you followed the Installation guide properly?.

Before using the 9.1(1) firmware for Cisco Unified IP Phone models 6901 and 6911 with Cisco Unified Communication Manager Release 7.1.3, 8.0.1, 8.5.1 and higher, you need install the Device Enabler on the Cisco Unified Communication Manager publisher in the cluster.

The 9.1(1) Device Enabler for the 6901 and 6911 is listed below.

Table 1: Cisco IP Phone Models 6901/6911 Device Enabler

The 9.1(1) Device Enabler for the 6901 and 6911 is listed below.

Table 1: Cisco IP Phone Models 6901/6911 Device Enabler

Cisco IP Phone Model	CallManager Version	Executable on Software Page	MD5 hash
6901,   6911	7.1.3,   8.0.1, 8.5.1 and higher	cmterm-6901_6911-QED-911.cop.sgn	fbf904536b777bfd52639993a392b82d

Could you please go thru the following

http://www.cisco.com/web/software/282074289/41886/cmterm-6901_6911-sccp.9-1-1-0-readme.html

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/6901_6911/firmware/9_1_1/english/release/notes/6900_911.html

Software can be downloaded from

http://www.cisco.com/cisco/software/release.html?mdfid=282933048&flowid=5292&softwareid=282074289&release=9.1%281%29&rellifecycle=&relind=AVAILABLE&reltype=latest

[dijohn]

Follow the steps religiously.

If that doesn't we could try installing the appropriate device pack. from

http://www.cisco.com/cisco/software/release.html?mdfid=282421166&flowid=5328&softwareid=282074299&release=7.1%285.32033%29&rellifecycle=&relind=AVAILABLE&reltype=latest

Read the release notes for installation procedure.