12-16-2016 07:14 AM - edited 03-17-2019 08:58 AM
Dear Experts,
There have more than 40 Cisco6921 IP phones majority of phone are showing the miss call details. however several phones ,wont be able to view the numbers.
https://supportforums.cisco.com/discussion/11668011/cant-view-missed-call-call-history
i was referred above link earlier and realized what was the root cause. which means its a firmware issue.
so how to solve the issue. Or where i can find the official Firm ware .More over how to upload into the IP phone.
TFTF have
CME
With best regards
Azaf
12-16-2016 07:57 AM
You can find the firmware at the following link. Search for 6921 and then choose the applicable software - SIP/SCCP.
https://software.cisco.com/download/navigator.html?a=a&i=rpm
Here's a link with instructions for upgrading firmware with CME.
Brandon
12-16-2016 08:32 AM
Hi Brandon Buffin,
Thanks for the Prompt Respond.
Appreciated Too.
With Best Regards,
Azaf
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