01-18-2010 07:57 PM - edited 03-15-2019 09:06 PM
I can successfully use extension mobility on a 6921 handset and able to login and logout using the settings button.
If I bind a SURL to the second button and attempt to use EM from there I get a 207 Device Name Empty
I can replicate the configuration on a 7941 handset with the SURL button and it works well.
03-14-2010 05:08 AM
I have the same issue.
Any solution for this anyone?
03-14-2010 05:28 AM
Hi
What firmware are you running on the 7921?
There is a bug fixed in 1.0(2) (CSCsh35597) relating to this...
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7921g/5_0_1/english/firmware/1_0_0/release/notes/rn7921_2_1030.pdf
Regards
Aaron
Please rate helpful posts...
03-14-2010 08:43 AM
Aaron,
Its a 6921 we are talking about not the 7921.
03-14-2010 01:09 PM
Oops
03-14-2010 04:02 PM
Yes this is a 6921 phone with fw 8.5.3.0 running on Communications Manager 7.1.3.10000-11
03-14-2010 11:54 PM
Thats fine Aaron...Thanks for posting anyways..
Heath, I am running the same firmware version with CUCM 7.1.3. I am gonna try upgrade to 9.0.2. If you have already tested with it let me know how it went!
03-15-2010 03:16 AM
I have not upgraded FW as of yet.. Please let me know how you go.
Thanks
04-22-2010 11:39 AM
I had the same problem with firmware 8.5.3.
Now i´m using version 9.0.2 and this problem were solved.
04-22-2010 03:55 PM
Thats good news thanks.
I havea uploaded the firmware but when resetting the phones they don't actually take the upgrade. I have had an issue with the 7965s where I had to hold the # key at power up and press all the keys on the keypad to do a reset..
I don't want to do that on 1000 handsets.
06-01-2011 11:21 PM
Hi,
May i know how u successfully configure 6921 with EM? cause i'm having trouble with this model to subscribe with services.
everytime i go into Services option, it prompt "Error! services unavailable". I've checked the URL for directory it look like this:
https://
there's no problem for any other model deployed here such as 7911, 7940, 7960, 7961 & 7975.
Appreciate any kind of help. Thanks.
regards,
ss
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