11-23-2011 12:06 AM - edited 03-16-2019 08:11 AM
Hi to all
we have 6941 phones and you already know that they have only one line.Call waiting is not supported by this series
So we have creted another one virtual extension and when the first line is busy then the second call going to the second extension
Everything is ok except call back
Lets say that the first extension has the number 800 and the second extension has the number 810
If the number 800 is on the phone and the second call going to 810 then if you set the call back then it be assigned to 810 number.Is this possible to be aasigned only to the 800 number , or when the call leave from the 800 number and going to 810 then is not possible
Thank you
Solved! Go to Solution.
11-23-2011 06:10 AM
Hi Chrysostomos,
Sadly "Callback" is registered against the final number in this scenario which
would be 810 so it's really working as designed
But, as an FYI I thought you would like to know that the 6941 (6900 series)
does support "Multiple calls per Line" with CUCM 8.6 and Firmware 9.2.x
this info was nicely supplied by Gordon (GTC)
Check out Table 11;
The following table lists the new features and the Cisco Unified IP Phone families affected by the Cisco Unified IP Phone 9.2(1) firmware release. In some cases, features are only applicable to part of a phone family, and these restrictions are noted in the table. For more information about each feature and the phones that support the feature, see the sections that follow the table.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_6_1/delta/delta.html#wp2107810
Cheers!
Rob
11-23-2011 06:10 AM
Hi Chrysostomos,
Sadly "Callback" is registered against the final number in this scenario which
would be 810 so it's really working as designed
But, as an FYI I thought you would like to know that the 6941 (6900 series)
does support "Multiple calls per Line" with CUCM 8.6 and Firmware 9.2.x
this info was nicely supplied by Gordon (GTC)
Check out Table 11;
The following table lists the new features and the Cisco Unified IP Phone families affected by the Cisco Unified IP Phone 9.2(1) firmware release. In some cases, features are only applicable to part of a phone family, and these restrictions are noted in the table. For more information about each feature and the phones that support the feature, see the sections that follow the table.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_6_1/delta/delta.html#wp2107810
Cheers!
Rob
11-23-2011 07:16 AM
Rob
You are like my hero
i knew that 6900 series didnt support multiple calls per line.Now with 8.6 it seems that is supported(new infos for me and really thank you for that....
Can i ask here the below or is better to open a new discussion
i HAVE a CUCM 8.5 cluster mode in a virtual Environment RUNNING ESXi 4.1..(UCS210)
I know that i have to follow the structure from the below link
https://supportforums.cisco.com/docs/DOC-16898
BUT what happen with the ova file..i have to create a new virtual machine with the ova file for cucm 8.6?
what is the correct Procedure for (cucm 8.6 upgrade) in a virtual Environment
If you can provide some links related to the correct Procedure in a virtual Environment it will be great
Many thanks
chrysostomos
11-23-2011 07:39 AM
Hi Chrysostomos,
You are always welcome my friend
We have not done that upgrade so probably a new thread is really your best bet
as there will be a number of "due diligence" type tasks to look after before upgrading.
Cheers!
Rob
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