7821 IP Phones showing FAC in screen (not masking with *)

[rbreness1987]

Hi, everybody.

  I have a problem with 7821 phones regarding FAC showing in their screens after you dial a phone number without the * to mask it. In every other model of phones we have the normal behaviour is to mask the FAC with * after you dial a phone number.

This is some info:

CUCM version: 8.5.1.10000-26

Device Pack version: 8.5.1.17113-2

7821 Firmware version: 10-1-1SR1-4

*** Other problem we currently have is that the spanish locale for this phone is not accepted by the platform, stating this message:

po-locale-s_CO-10.1.1.1000-1.cop.sgn	Major and minor version numbers obtained from the name do NOT match those of the current version.

And because of this I haven't been able to configure spanish language on phone, since most of my users speak spanish only.

I'd be thankful if you can help me.

[Brian Meade · Accepted solution]

You may be hitting https://tools.cisco.com/bugsearch/bug/CSCtx84918

Do you have "Always Display Original Dialed Number" set to true?

It might be a new 78XX bug.  There's a lot going around.