7841 Phone - lines will not ring

[Yort Mantup]

Have a 7841 where 3 of the 4 lines configured will not ring.  The line that does ring is a shared line.  No changes have occurred.  Rebooted phone and no change.  Changed the Ring Setting to "Ring" and that didn't work.  Phone is running sip78xx.11-0-1-11

Anything else I should look at before I either try rebuilding the phone or replacing?

Thanks!

[Deepak Mehta]

Hi Troy,

If rings settings are okay then i do not see any reason of it not working unless you are issue with DN.

You can try assiging same non working DN to other phone and see if that works ?

Thanks

[Yort Mantup]

I have tried that and found it rang so eliminated issue with DN.  Pressing ringer volume produces no ring either.  I 'm starting to think that she is not actually hearing the shared line ring on her phone but others and that I have a bad phone.

[Deepak Mehta]

yes , if that is the case then just replace and test.