7921 charging problems

[pjonessas1]

Hi there

I have a problem with anumber of the 7921 phones we have no longer charging in their docks.

If you put a fully charged battery in the phone then it will work fine, placing the phone in a dock to charge brings up a picture of a plug with a red crossed circle over it.

Any idea's? is this a common problem? It seems to be affecting our older handsets.

Thanks

Paul

[Matthew Kaufman]

Could be an issue with the hardware itself.  Do you have charging adapter, aside from the dock that you can try?

[pjonessas1]

Hi

No we only have the docks for them, I have tried other batteries and docks but get the same result.

We have sent a couple off for repairs to but they have failed each time and can not find anything wrong.

It is dissapointing that we are starting to see this cropping up more.

[pjonessas1]

Just thought I would give you an update, One of the most recent phones to develope this refusing to charge problem I have done a factory reset on it and it seesm to have cured it? the phone will now charge in the dock again!

This only seems to have worked on 1 though.

[pjonessas1]

Hi

Just thought I would bump this thread up again and see if anyone else is having similar problems.

We are still expieriencing the problem with the 7921 not charging, I currently have 5 of these in the cupboard all with the same problem, apart from not charging the devices are fine.

I do feel that this seems to be a high failure rate when we only have about 15-20 in total on site.

I have taken a picture and attached it to this thread to show you the what is being displayed.

Thanks

Paul

[Matthew Kaufman]

Hi Paul,

Please convert this thread to a TAC case.  We can provide you with RMA's for the devices if they're covered under contract.  If you're able to convert this case, let me know the SR number and I will pick it up for you.

--Matt

[pjonessas1]

Hi Matt

Unfortunately we haven't taken out cover on the devices due to to environment they are in for example we've had one run over by a forklift and another dropped in water!

I assume the phones only come with a standard 1 year warranty? 

All the affected phones are over 12 months old, but like I said they are working fine in all other aspects apart from being able to charge and I would consider the failure rate to be quite high when you consider the cost of each handset. All in all very disappointing.

[christiancihak]

Hi Paul,

we´ve got the same issue with our 7921. I tried upgrading and downgradin the firmware without effect.

Are you still working on the problem?

Thank you

Christian

[pjonessas1]

Hi Christian

I have actually managed to get the problem resolved on 4 of our phones.

In the end I again sent them into a repair firm we use who managed to fix them, they had tried on previous attempts and failed but this time they were successful.

I am not sure what they did to rectify the problem I seem to remember something about cleaning the contacts on the delivery note?

In anycase we are happy as it has only cost us £65 per phone repair (no fix no fee) as opposed to paying another £200+ for a new handset.

I would be happy to forward you on the details of the company I used?

Regards Paul

[christiancihak]

Hi Paul,

thanks for the information. Please send me the contact details via pm. Hopefully they can fix our phones.

Thank you.

Regards Christian

[pjonessas1]

PM sent

[ishihenkon]

I had the same problem before, and then I changed the Pogo pin on the charging dock and it was solved