7925g phone freezing and non responsive

[bhavnakraman]

Hi All,

We have deployed 17, cp7925g phones, a ubiquiti access point and a UC560.

These phones get completely locked out and they don’t respond to any buttons. This issue happens almost once every day and we need to pull out the battery and do a hard reset for the phones to work.

We have upgraded all the phones to the latest firmware 1.4.4.3 and the issue still persists.

Please advise us on this.

[paolo bevilacqua]

You will need to contact the TAC on the matter.

[bhavnakraman]

Can somebody help us with this as we dont have a smartnet support we are unable to raise a TAC request.