Buy or Renew
Buy or Renew
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
1187
Views
5
Helpful
4
Replies

7940 Extension Mobility on CUCM 10.5

Garry S
Level 1
Level 1

‎09-22-2016 05:28 AM - edited ‎03-17-2019 08:09 AM

Hello,

I have a batch of 7940 and 7960 phones running SIP firmware 8.12. They are subscribed to the Extension Mobility service, which works fine for our 7941s and 7961s.

When I try to log in, I choose the Extension Mobility service on the phone and get "Login is Unavailable (22)" in response. 

It seems that I need to tick the 'Extension Mobility' tickbox on the phone configuration page, however that section is missing! It is there for the 7941s and 7961s but not for the 7940s or 7960s.

We are running CUCM 10.5

Any help would be appreciated.

Garry

Labels:
0 Helpful
4 Replies 4

Aseem Anand
Cisco Employee
Cisco Employee

‎09-22-2016 05:53 AM

7940/60 in SIP do not support extension mobility as these phones are no longer supported but you can use extension mobility when using "SCCP". Also, while adding a device profile for 7960/40 you would not get an option to add a SIP device profile, it will create a SCCP one whereas when adding device profile for 7961 you will get the option to choose between SIP and SCCP

Aseem

Jitender Bhandari
Cisco Employee
Cisco Employee

‎09-22-2016 05:56 AM

Hi Garry,

can you attach a screenshot for Both 7941 and 7940 for the checkbox.

JB

0 Helpful

Garry S
Level 1
Level 1
In response to Jitender Bhandari

‎09-22-2016 06:13 AM

Screenshots attached though I suspect Aseem has already given the correct answer, below!

Preview file
103 KB
Preview file
105 KB
0 Helpful

Jitender Bhandari
Cisco Employee
Cisco Employee
In response to Garry S

‎09-22-2016 06:31 AM

Hi Garry,

Aseem is correct, below is the list of support devices for EM on CUCM 10.5

Product Protocol Feature Parameters
EMCC Base Phone Protocol Not Specified Extension Mobility
Cisco 6921 SCCP Extension Mobility
Cisco 6941 SCCP Extension Mobility
Cisco 6945 SCCP Extension Mobility
Cisco 6961 SCCP Extension Mobility
Cisco 7905 SCCP Extension Mobility
Cisco 7906 SCCP Extension Mobility
Cisco 7911 SCCP Extension Mobility
Cisco 7912 SCCP Extension Mobility
Cisco 7920 SCCP Extension Mobility
Cisco 7921 SCCP Extension Mobility
Cisco 7925 SCCP Extension Mobility
Cisco 7926 SCCP Extension Mobility
Cisco 7931 SCCP Extension Mobility
Cisco 7937 SCCP Extension Mobility
Cisco 7940 SCCP Extension Mobility
Cisco 7941 SCCP Extension Mobility
Cisco 7941G-GE SCCP Extension Mobility
Cisco 7942 SCCP Extension Mobility
Cisco 7945 SCCP Extension Mobility
Cisco 7960 SCCP Extension Mobility
Cisco 7961 SCCP Extension Mobility
Cisco 7961G-GE SCCP Extension Mobility
Cisco 7962 SCCP Extension Mobility
Cisco 7965 SCCP Extension Mobility
Cisco 7970 SCCP Extension Mobility
Cisco 7971 SCCP Extension Mobility
Cisco 7975 SCCP Extension Mobility
Cisco 7985 SCCP Extension Mobility
Cisco 8941 SCCP Extension Mobility
Cisco 8945 SCCP Extension Mobility
Cisco IP Communicator SCCP Extension Mobility
Cisco 6921 SIP Extension Mobility
Cisco 6941 SIP Extension Mobility
Cisco 6945 SIP Extension Mobility
Cisco 6961 SIP Extension Mobility
Cisco 7821 SIP Extension Mobility
Cisco 7841 SIP Extension Mobility
Cisco 7861 SIP Extension Mobility
Cisco 7906 SIP Extension Mobility
Cisco 7911 SIP Extension Mobility
Cisco 7931 SIP Extension Mobility
Cisco 7941 SIP Extension Mobility
Cisco 7941G-GE SIP Extension Mobility
Cisco 7942 SIP Extension Mobility
Cisco 7945 SIP Extension Mobility
Cisco 7961 SIP Extension Mobility
Cisco 7961G-GE SIP Extension Mobility
Cisco 7962 SIP Extension Mobility
Cisco 7965 SIP Extension Mobility
Cisco 7970 SIP Extension Mobility
Cisco 7971 SIP Extension Mobility
Cisco 7975 SIP Extension Mobility
Cisco 8811 SIP Extension Mobility
Cisco 8831 SIP Extension Mobility
Cisco 8841 SIP Extension Mobility
Cisco 8851 SIP Extension Mobility
Cisco 8861 SIP Extension Mobility
Cisco 8941 SIP Extension Mobility
Cisco 8945 SIP Extension Mobility
Cisco 8961 SIP Extension Mobility
Cisco 9951 SIP Extension Mobility
Cisco 9971 SIP Extension Mobility
Cisco DX650 SIP Extension Mobility
Cisco DX70 SIP Extension Mobility
Cisco DX80 SIP Extension Mobility
Cisco Dual Mode for iPhone SIP Extension Mobility
Cisco IP Communicator SIP Extension Mobility
Cisco Jabber for Tablet SIP Extension Mobility
Cisco TelePresence Codec C40 SIP Extension Mobility
Cisco TelePresence Codec C60 SIP Extension Mobility
Cisco TelePresence Codec C90 SIP Extension Mobility
Cisco TelePresence EX60 SIP Extension Mobility
Cisco TelePresence EX90 SIP Extension Mobility
Cisco TelePresence MX200 SIP Extension Mobility
Cisco TelePresence MX200 G2 SIP Extension Mobility
Cisco TelePresence MX300 SIP Extension Mobility
Cisco TelePresence MX300 G2 SIP Extension Mobility
Cisco TelePresence MX700 SIP Extension Mobility
Cisco TelePresence MX800 SIP Extension Mobility
Cisco TelePresence Profile 42 (C20) SIP Extension Mobility
Cisco TelePresence Profile 42 (C40) SIP Extension Mobility
Cisco TelePresence Profile 42 (C60) SIP Extension Mobility
Cisco TelePresence Profile 52 (C40) SIP Extension Mobility
Cisco TelePresence Profile 52 (C60) SIP Extension Mobility
Cisco TelePresence Profile 52 Dual (C60) SIP Extension Mobility
Cisco TelePresence Profile 65 (C60) SIP Extension Mobility
Cisco TelePresence Profile 65 Dual (C90) SIP Extension Mobility
Cisco TelePresence Quick Set C20 SIP Extension Mobility
Cisco TelePresence SX10 SIP Extension Mobility
Cisco TelePresence SX20 SIP Extension Mobility
Cisco TelePresence SX80 SIP Extension Mobility
Cisco Unified Client Services Framework SIP Extension Mobility
Cisco Unified Communications for RTX SIP Extension Mobility
Cisco VXC 6215 SIP Extension Mobility
Universal Device Template SIP Extension Mobility

JB

0 Helpful
Customers Also Viewed These Support Documents