7942 phone is not saving any call history under directory and not showing time

[rohan.sabharwal017]

Hi, 

I have a cisco 7942 phone in which the call history is not getting stored and not showing time.

We have tried rebooting (not factory Reboot) the phone but the issue still persists.

I have checked the CSS and partition with the user having working phone but found nothing.

Please advise what steps can be taken to troubleshoot this issue.

Thanks in advance.

[Leonardo Santana]

Hello,

Only one 7942 is with this issue or all 7942 at your enviromment?

Did you try a factory reset or a firmware upgrade?

Regards

Leonardo Santana

[rohan.sabharwal017]

Currently, the Firmware is SCCP42.9-4-2SR1-1S.

Please advise if I need to do the Firmware Upgrade or a factory reset.

[Leonardo Santana]

Hello,

At the release notes there is no bug about this:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7900_series/firmware/9_4_2SR2/english/releasenotes/P790_BK_C7078DFD_00_cisco-unified-ip-phone-7900.html

You can try the factory reset, however, this method resets all of the settings directly, and the IP Phone will download the firmware that is on the device defaults of the CUCM.

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-ip-phone-7900-series/15254-7960-default.html#t2

Or you can try to upgrade the firmware individually for this IP Phone:

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-ip-phone-7900-series/108090-upgrade-ip-firmware.html

You can try one of these options, if you have a second phone of backup i advise you try the factory reset. If the factory reset did not work you can try the firmware upgrade

Regards

Leonardo Santana

[AbuAkif Riyaz]

Hi Rohan

1.Have you checked that it is getting voice vlan IP ?

2.Please check the "CDP Enable" at Switch Port

3.Try to upgrade/downgrade the Firmware.

[edolinares]

Review the DHCP options, remind to point an option to the call manager:

DHCP Scope options: add

#:150

name:Cisco VoIP Phones

IP: [your call manager ip]