7942 upgrading error for CME

[hussainallawati]

Dear All,

I have configured the background config for my CME CISCO2911/K9, on my IP comunicator it works and i can see the backgounds appears, but its not showing anything on the phones which are connected to the network, so i did factory reset for 1 phone to check later on what will happen, i ended up with another issue which is the phone keeps restarting and showing upgrading!!

anyway can help me on this pls

Thanks

[Jorge Armijo]

Hi!

Can you enable the debug:

Deb tftp events

Is the phone looking for any firmware/xml file?

Make sure you have a valid firmware uploaded to the flash and also the tftp binds accordingly.

--

Jorge Armijo

Sent from Cisco Technical Support Android App

[hussainallawati]

Hi Jorge,

Thanks for the reply, well i have enabeld tftp events debug but nothing pop on, the phone keeps restarting

Can you pls advice? plus if you can send me the requird files/config

Appreciate your support

Thanks!

[hussainallawati]

I have diabled the auto ephone registration as well, but the same issue, the phone shows "upgrading " and it keeps restarting

Any1 can help?

[piyush aghera]

Hello,

Are you using a brand new phone or was this phone configured and in use earlier?

If the phone was in use earlier, please clear the CTL and ITL files under security config -> Trust list and assign TFTP server address manually.

Please try and let me know the status.

[hussainallawati]

Hi Piyush,

No it was in use earlier, hmm how i can do the steps mentioned as i cant access to the phone cuz it keeps restarting?!

[Michael DeTullio]

I'm having the same problem.  Does anyone know how to interrupt the reboot process or how to otherwise clear these files without having access to the settings menu?

[Carlo Poggiarelli]

Hi.

Have you tried to perform a factory reset as described in this doc?

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7962g_7942g/6_0/english/administration/guide/7962trb.html#wp1031705

HTH

Regards

Carlo

Sent from Cisco Technical Support iPhone App

[Michael DeTullio]

This worked! Thanks Carlo