7942 won't log off previous Agent

[jamesdhsbc]

We have a phone in our centre that we cannot log on to as the previous agent cannot log off. Hitting the services button shows a message "To set up speed dials and other services for your phone please go to ...." Rather than the option for Extension Mobility.

This phone has therefore been unused for a couple of weeks, we have tried rebooting but to no avail. Does anyone have any ideas please?

Thanks

JD

[Amer rajai Sha'er · Accepted solution]

Hello,

Are you sure that the device profile (extension mobility profile) is subscribed to the extenstion mobility ?

Go to device profile -> search for the device profile , click on it then on the right tabe click on the drop down list and then select subscriber/unsubscribe services , check if the extension mobility service is subscribed , if not subscribe the service then you can logout.

Amer

[jamesdhsbc]

Hi, thanks for that. I am not sure whether it worked as I didn't have access to the device profile, however our Telecoms department managed to log me off remotely somehow and all is well.

Thanks