07-11-2012 02:12 AM - edited 03-16-2019 12:07 PM
Hi
We have CUCM 5.1.3.8000-4 on production.
few 7945G phones firmware is upgrade to SCCP459.2.1S
On phones which is upgraded to this version, corporate directory is not working. Getting error "Host Not Found"
For the same model phone with firmware version SCCP458.5.2S, corporate directory is working fine.
Why the phone with SCCP459.2.1S corporate directory getting error "Host Not Found"
Cisco sw download shows SCCP459.2.1S is compatible with CUCM version 5.1.3.
Enterprise parameter Phone URL all configured with IP address.
Rgds
Rajesh
Solved! Go to Solution.
07-12-2012 12:00 AM
Hi Rajesh
Below are some way to do the bluk delete
https://supportforums.cisco.com/docs/DOC-15799
https://supportforums.cisco.com/docs/DOC-23501
regards
Ronak Patel
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07-11-2012 02:38 AM
Rajesh,
Can you look at one of your 7945 phones
Settings >
Security >
Trust List >
ITL File > **#
(to unlock the settings) >
Erase
This issue is documented at this link:-
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080a5b7af.shtml#hnf
Regards,
Alex.
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07-11-2012 11:57 PM
Dear Alex
It works after deleting ITL file. Is it possible to erase this ITL file as a bulk? for all the selected phones?
Rgds
Rajesh
07-12-2012 12:00 AM
Hi Rajesh
Below are some way to do the bluk delete
https://supportforums.cisco.com/docs/DOC-15799
https://supportforums.cisco.com/docs/DOC-23501
regards
Ronak Patel
rate helpful posts.
07-12-2012 03:06 AM
Ronak,
Great find +5
Rajesh - remember who did the spade work.
Regards,
Alex.
Please rate useful posts.
07-12-2012 03:38 AM
Rajesh,
Just to add to the excellent pointers already given by the great Alex! and the ever reliable Ronak. You can check the ff:
1. is your server defined by hostname, i.e in cucm system>server. If this is so you can try and do this; change under System > Server, the hostname to an IP address there, save it, then restart th Trust Verification Service (TVS).
We had a similar problem fixed like this yesterday. You can verify this by downloading the configuration file of the phone
tftp -i 10.1.1.1 get SEP0000DEADBEEF.cnf.xml
change 10.1.1.1 to your cucm ip address, and sep00000..to one of the 7942 phone mac address.
To enable tftp client do this
open Control Panel > Programs and Features > click Turn Windows features on or off in left side > enable Client TFTP then click in OK
Check for the TVS entry you should see something like this..
You can resolve this by either changing your server to ip as I mentioned or add DNS address to the phone that can resolve the server name
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