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7960 ip phone is locked and only shows "Tftp file not found"

zhir
Level 1
Level 1

‎12-09-2023 12:26 AM

Dear Cisco community, i have a 7960 Cisco phone when i boot it, it only shows this message "TFTP file not found" or "Tftp timeout" even after i reset shows the same thing. The issue is everything is locked including the buttons, is there a way to unlock it so i can have access to the settings?

Thanks,  

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0 Helpful
5 Replies 5

M02@rt37
VIP
VIP

‎12-09-2023 01:16 AM

Hello @zhir 

CUCM or CUCME? If CUCME please do debug tftp event and share the output please.

Best regards
.ı|ı.ı|ı. If This Helps, Please Rate .ı|ı.ı|ı.
0 Helpful

zhir
Level 1
Level 1
In response to M02@rt37

‎12-09-2023 02:17 AM

Hello, here is the Output:

Router#debug tftp events
TFTP Event debugging is on
Router#
Router#
Router#
*Dec 9 09:28:01.131: TFTP: Looking for CTLSEPA4B43931B9DF.tlv
*Dec 9 09:28:01.947: TFTP: Looking for ITLSEPA4B43931B9DF.tlv
*Dec 9 09:28:02.719: TFTP: Looking for ITLFile.tlv
*Dec 9 09:28:03.787: TFTP: Looking for SEPA4B43931B9DF.cnf.xml
*Dec 9 09:28:03.787: TFTP: Opened flash:/its/SEPA4B43931B9DF.cnf.xml, fd 10, size 4824 for process 64
*Dec 9 09:28:03.799: TFTP: Finished flash:/its/SEPA4B43931B9DF.cnf.xml, time 00:00:00 for process 64
*Dec 9 09:28:11.839: TFTP: Looking for SIP_English_United_States/sp-sip.jar
*Dec 9 09:28:12.951: TFTP: Looking for SIP_United_States/g3-tones.xml
*Dec 9 09:28:14.271: TFTP: Looking for softkeyDefault_kpml.xml
*Dec 9 09:28:14.271: TFTP: Opened flash:/its/softkeyDefault_kpml.xml, fd 10, size 4706 for process 64
*Dec 9 09:28:14.283: TFTP: Finished flash:/its/softkeyDefault_kpml.xml, time 00:00:00 for process 64
*Dec 9 09:28:16.887: VOICE REGISTER POOL-2 has registered. Name:SEPA4B43931B9DF IP:10.10.10.2 DeviceType:Phone

*Dec 9 09:28:16.887: %SIPPHONE-6-REGISTER: VOICE REGISTER POOL-2 has registered. Name:SEPA4B43931B9DF IP:10.10.10.2 DeviceType:Phone

*Dec 9 09:28:18.731: TFTP: Looking for defaultheadsetconfig.json
*Dec 9 09:28:19.211: TFTP: Looking for sip78xx.14-1-1-0211-134.loads
*Dec 9 09:28:42.343: TFTP: Looking for CTLSEP0016C7159D81.tlv
*Dec 9 09:28:42.367: TFTP: Looking for SEP0016C7159D81.cnf.xml
*Dec 9 09:28:42.395: TFTP: Looking for SIP0016C7159D81.cnf
*Dec 9 09:28:42.415: TFTP: Looking for MGC0016C7159D81.cnf
*Dec 9 09:28:42.435: TFTP: Looking for XMLDefault.cnf.xml
*Dec 9 09:28:42.435: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 10, size 3595 for process 139
*Dec 9 09:28:42.447: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 139
*Dec 9 09:28:58.991: TFTP: Looking for CTLSEP0016C7159D81.tlv
*Dec 9 09:28:59.015: TFTP: Looking for SEP0016C7159D81.cnf.xml
*Dec 9 09:28:59.035: TFTP: Looking for SIP0016C7159D81.cnf
*Dec 9 09:28:59.055: TFTP: Looking for MGC0016C7159D81.cnf
*Dec 9 09:28:59.071: TFTP: Looking for XMLDefault.cnf.xml
*Dec 9 09:28:59.075: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 10, size 3595 for process 139
*Dec 9 09:28:59.095: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 139
*Dec 9 09:29:32.271: TFTP: Looking for CTLSEP0016C7159D81.tlv
*Dec 9 09:29:32.299: TFTP: Looking for SEP0016C7159D81.cnf.xml
*Dec 9 09:29:32.319: TFTP: Looking for SIP0016C7159D81.cnf
*Dec 9 09:29:32.339: TFTP: Looking for MGC0016C7159D81.cnf
*Dec 9 09:29:32.359: TFTP: Looking for XMLDefault.cnf.xml
*Dec 9 09:29:32.359: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 10, size 3595 for process 139
*Dec 9 09:29:32.371: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 139
*Dec 9 09:29:58.807: TFTP: Looking for CTLSEP0016C7159D81.tlv
*Dec 9 09:29:58.831: TFTP: Looking for SEP0016C7159D81.cnf.xml
*Dec 9 09:29:58.851: TFTP: Looking for SIP0016C7159D81.cnf
*Dec 9 09:29:58.871: TFTP: Looking for MGC0016C7159D81.cnf
*Dec 9 09:29:58.899: TFTP: Looking for XMLDefault.cnf.xml
*Dec 9 09:29:58.899: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 10, size 3595 for process 139
*Dec 9 09:29:58.911: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 139
*Dec 9 09:30:31.887: TFTP: Looking for CTLSEP0016C7159D81.tlv
*Dec 9 09:30:31.907: TFTP: Looking for SEP0016C7159D81.cnf.xml
*Dec 9 09:30:31.927: TFTP: Looking for SIP0016C7159D81.cnf
*Dec 9 09:30:31.947: TFTP: Looking for MGC0016C7159D81.cnf
*Dec 9 09:30:31.967: TFTP: Looking for XMLDefault.cnf.xml
*Dec 9 09:30:31.967: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 10, size 3595 for process 139
*Dec 9 09:30:31.987: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 139
*Dec 9 09:30:57.995: TFTP: Looking for CTLSEP0016C7159D81.tlv
*Dec 9 09:30:58.015: TFTP: Looking for SEP0016C7159D81.cnf.xml
*Dec 9 09:30:58.035: TFTP: Looking for SIP0016C7159D81.cnf
*Dec 9 09:30:58.055: TFTP: Looking for MGC0016C7159D81.cnf
*Dec 9 09:30:58.083: TFTP: Looking for XMLDefault.cnf.xml
*Dec 9 09:30:58.087: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 10, size 3595 for process 139
*Dec 9 09:30:58.095: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 139
*Dec 9 09:31:30.223: TFTP: Looking for CTLSEP0016C7159D81.tlv
*Dec 9 09:31:30.243: TFTP: Looking for SEP0016C7159D81.cnf.xml
*Dec 9 09:31:30.263: TFTP: Looking for SIP0016C7159D81.cnf
*Dec 9 09:31:30.295: TFTP: Looking for MGC0016C7159D81.cnf
*Dec 9 09:31:30.311: TFTP: Looking for XMLDefault.cnf.xml
*Dec 9 09:31:30.315: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 10, size 3595 for process 139
*Dec 9 09:31:30.323: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 139
*Dec 9 09:31:54.663: TFTP: Looking for CTLSEP0016C7159D81.tlv
*Dec 9 09:31:54.691: TFTP: Looking for SEP0016C7159D81.cnf.xml
*Dec 9 09:31:54.711: TFTP: Looking for SIP0016C7159D81.cnf
*Dec 9 09:31:54.731: TFTP: Looking for MGC0016C7159D81.cnf
*Dec 9 09:31:54.751: TFTP: Looking for XMLDefault.cnf.xml
*Dec 9 09:31:54.751: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 10, size 3595 for process 139
*Dec 9 09:31:54.763: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 139
*Dec 9 09:32:23.531: TFTP: Looking for CTLSEP0016C7159D81.tlv
*Dec 9 09:32:23.551: TFTP: Looking for SEP0016C7159D81.cnf.xml
*Dec 9 09:32:23.579: TFTP: Looking for SIP0016C7159D81.cnf
*Dec 9 09:32:23.599: TFTP: Looking for MGC0016C7159D81.cnf
*Dec 9 09:32:23.619: TFTP: Looking for XMLDefault.cnf.xml
*Dec 9 09:32:23.619: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 10, size 3595 for process 139
*Dec 9 09:32:23.631: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 139
*Dec 9 09:32:41.247: TFTP: Looking for CTLSEP0016C7159D81.tlv
*Dec 9 09:32:41.279: TFTP: Looking for SEP0016C7159D81.cnf.xml
*Dec 9 09:32:41.299: TFTP: Looking for SIP0016C7159D81.cnf
*Dec 9 09:32:41.319: TFTP: Looking for MGC0016C7159D81.cnf
*Dec 9 09:32:41.339: TFTP: Looking for XMLDefault.cnf.xml
*Dec 9 09:32:41.339: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 10, size 3595 for process 139
*Dec 9 09:32:41.347: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 139
*Dec 9 09:33:16.687: TFTP: Looking for CTLSEP0016C7159D81.tlv
*Dec 9 09:33:16.707: TFTP: Looking for SEP0016C7159D81.cnf.xml
*Dec 9 09:33:16.727: TFTP: Looking for SIP0016C7159D81.cnf
*Dec 9 09:33:16.747: TFTP: Looking for MGC0016C7159D81.cnf
*Dec 9 09:33:16.775: TFTP: Looking for XMLDefault.cnf.xml
*Dec 9 09:33:16.775: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 10, size 3595 for process 139
*Dec 9 09:33:16.787: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 139
*Dec 9 09:33:47.543: TFTP: Looking for CTLSEP0016C7159D81.tlv
*Dec 9 09:33:47.575: TFTP: Looking for SEP0016C7159D81.cnf.xml
*Dec 9 09:33:47.595: TFTP: Looking for SIP0016C7159D81.cnf
*Dec 9 09:33:47.615: TFTP: Looking for MGC0016C7159D81.cnf
*Dec 9 09:33:47.635: TFTP: Looking for XMLDefault.cnf.xml
*Dec 9 09:33:47.635: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 10, size 3595 for process 139
*Dec 9 09:33:47.643: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 139
*Dec 9 09:34:09.243: TFTP: Looking for CTLSEP0016C7159D81.tlv
*Dec 9 09:34:09.275: TFTP: Looking for SEP0016C7159D81.cnf.xml
*Dec 9 09:34:09.291: TFTP: Looking for SIP0016C7159D81.cnf
*Dec 9 09:34:09.315: TFTP: Looking for MGC0016C7159D81.cnf
*Dec 9 09:34:09.331: TFTP: Looking for XMLDefault.cnf.xml
*Dec 9 09:34:09.335: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 10, size 3595 for process 139
*Dec 9 09:34:09.343: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 139
*Dec 9 09:34:32.631: TFTP: Looking for CTLSEP0016C7159D81.tlv
*Dec 9 09:34:32.651: TFTP: Looking for SEP0016C7159D81.cnf.xml
*Dec 9 09:34:32.683: TFTP: Looking for SIP0016C7159D81.cnf
*Dec 9 09:34:32.703: TFTP: Looking for MGC0016C7159D81.cnf
*Dec 9 09:34:32.723: TFTP: Looking for XMLDefault.cnf.xml
*Dec 9 09:34:32.723: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 10, size 3595 for process 139
*Dec 9 09:34:32.731: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 139
*Dec 9 09:34:59.399: TFTP: Looking for CTLSEP0016C7159D81.tlv
*Dec 9 09:34:59.419: TFTP: Looking for SEP0016C7159D81.cnf.xml
*Dec 9 09:34:59.439: TFTP: Looking for SIP0016C7159D81.cnf
*Dec 9 09:34:59.471: TFTP: Looking for MGC0016C7159D81.cnf
*Dec 9 09:34:59.491: TFTP: Looking for XMLDefault.cnf.xml
*Dec 9 09:34:59.491: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 10, size 3595 for process 139
*Dec 9 09:34:59.499: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 139
*Dec 9 09:35:32.927: TFTP: Looking for CTLSEP0016C7159D81.tlv
*Dec 9 09:35:32.947: TFTP: Looking for SEP0016C7159D81.cnf.xml
*Dec 9 09:35:32.979: TFTP: Looking for SIP0016C7159D81.cnf
*Dec 9 09:35:32.999: TFTP: Looking for MGC0016C7159D81.cnf
*Dec 9 09:35:33.019: TFTP: Looking for XMLDefault.cnf.xml
*Dec 9 09:35:33.019: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 10, size 3595 for process 139
*Dec 9 09:35:33.027: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 139

0 Helpful

Roger Kallberg
VIP
VIP

‎12-09-2023 01:32 AM

When you say that you’re doing a reset can describe exactly how are you doing that?



Response Signature


0 Helpful

zhir
Level 1
Level 1
In response to Roger Kallberg

‎12-09-2023 02:03 AM

holding the *,6 and setting button and release at the same time, followed by the reset key sequence, then it says reset initiated.  

0 Helpful

Roger Kallberg
VIP
VIP
In response to zhir

‎12-09-2023 02:32 AM

Even if it’s not a Cisco official site this is still valid for how to reset your phone. https://docs.skyswitch.com/en/articles/545-factory-reset-and-provisioning-of-cisco-7960-for-skyswitch
Follow this up to point 6, the rest is not related.



Response Signature


0 Helpful
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