03-26-2009 07:53 AM - edited 03-15-2019 05:06 PM
I have CME 7.0(0). When the time changed, all my 7960 phones updated correctly. All my 7961 phones did not. The 7961 phones are +60 minutes. All phones (various sites) are plugged into a 3560 switch with a 2801 router. The 2801 router than has a 10meg private connection to my 3845 router that is also running CME. All the switches and routers have the correct time. I'm running out of ideas on how to update the time on just the 7961 phones.
Phone Loads:
7960: P00308000500
7961: term61.default
7961GE: SCCP41.8-4-1SR2S
Solved! Go to Solution.
03-26-2009 01:46 PM
The time is sent via SCCP to the phones in GMT. Their default gateway isn't relevant.
Phones will download a configuration file to tell them the timezone so they can subtract/add the right time to the GMT time.
So if your gateway has the wrong time 'show clock', fix that first.
If it has the right time, make sure your phones are on the latest phone load. "show ephone phoneload" should confirm that they're actually running the firmware you expect.
If they're on the right firmware, make sure they're downloading the files. 'debug tftp events'. You should be able to reset the phone and see that it requests a SEP
I'd go from there.
hth,
nick
03-26-2009 08:02 AM
Hello,
I have a 7961 on my CME 7.0 with the correct time. It is running SCCP41-8-3-3S. Try upgrading from term61.default to the SCCP41-8-3-3S and see if that helps.
Hope that helped, if so please rate.
03-26-2009 08:54 AM
I would definitely try upgrading the firmware. I had a somewhat similar issue where I had about a half dozen phones that would not grab our local time here from the CM and instead was showing GMT. A firmware upgrade took care of it. I'm currently running SCCP41-8-4-3S here.
03-26-2009 11:43 AM
No luck. I upgraded the firmware, but the time is still +60 minutes.
My thoughts are this: my 7960 phones (correct time) are pulling the time from CME, my 7961 phones (+60 minutes) are pulling time from my first router. The time on the first router is correct, but can you set a timezone on it?
03-26-2009 11:54 AM
Hello,
Do you have configured in your routers:
clock summer-time [timezone] recurring 2 Sun Mar 2:00 2 Sun Nov 2:00?
If not please configure and reset the phone and see if it now gets the correct time.
Hope that helped, if so please rate.
03-26-2009 01:46 PM
The time is sent via SCCP to the phones in GMT. Their default gateway isn't relevant.
Phones will download a configuration file to tell them the timezone so they can subtract/add the right time to the GMT time.
So if your gateway has the wrong time 'show clock', fix that first.
If it has the right time, make sure your phones are on the latest phone load. "show ephone phoneload" should confirm that they're actually running the firmware you expect.
If they're on the right firmware, make sure they're downloading the files. 'debug tftp events'. You should be able to reset the phone and see that it requests a SEP
I'd go from there.
hth,
nick
03-26-2009 04:16 PM
Nick,
Thank you for your help. The time was correct on the router, but the wrong time zone. It took some playing around to get the time zone and DST setup correctly, but once I did, NTP synced and all phones had the correct time.
11-08-2018 12:35 PM
same issue here.
Platform 2851
IOS c2800nm-adventerprisek9_ivs_li-mz.151-4.M9.bin
CME 8.6
CME#show clock
17:28:18.497 VERANO-POST-INVIERNO Thu Nov 8 2018
CME#show run | in clock
clock timezone CLST -4 0
clock summer-time VERANO-POST-INVIERNO recurring 2 Mon Aug 0:00 last Sun Dec 23:59
clock calendar-valid
CME#sho ntp associations
address ref clock st when poll reach delay offset disp
~127.127.1.1 .LOCL. 7 12 16 377 0.000 0.000 0.220
~24.56.178.140 .STEP. 16 - 1024 0 0.000 0.000 15937.
~129.6.15.29 .STEP. 16 - 1024 0 0.000 0.000 15937.
~64.4.10.33 .STEP. 16 - 1024 0 0.000 0.000 15937.
~216.171.112.36 .STEP. 16 - 1024 0 0.000 0.000 15937.
~216.171.124.36 .STEP. 16 - 1024 0 0.000 0.000 15937.
~128.138.140.44 .STEP. 16 - 1024 0 0.000 0.000 15937.
~216.228.192.69 .STEP. 16 - 1024 0 0.000 0.000 15937.
~131.107.13.100 .STEP. 16 - 1024 0 0.000 0.000 15937.
~64.147.116.229 .STEP. 16 - 1024 0 0.000 0.000 15937.
~96.47.67.105 .STEP. 16 - 1024 0 0.000 0.000 15937.
*~132.236.56.250 146.186.222.14 2 43 64 377 154.03 7.351 3.575
* sys.peer, # selected, + candidate, - outlyer, x falseticker, ~ configured
CME#show ntp stat
Clock is synchronized, stratum 3, reference is 132.236.56.250
nominal freq is 250.0000 Hz, actual freq is 249.9983 Hz, precision is 2**24
reference time is DF8F194C.B1EE187F (17:21:32.695 VERANO-POST-INVIERNO Thu Nov 8 2018)
clock offset is 5.9792 msec, root delay is 195.62 msec
root dispersion is 41.81 msec, peer dispersion is 4.20 msec
loopfilter state is 'CTRL' (Normal Controlled Loop), drift is 0.000006498 s/s
system poll interval is 64, last update was 443 sec ago.
CME#sho run | sec time|format
time-zone 17
time-format 24
date-format dd-mm-yy
on telephony-service
load 7914 S00105000400
load 7906 term06.default
load 7911 term11.default
load 7912 CP7912080004SCCP080108A.sbin
load 7960-7940 P0S3-08-9-00.loads
load 7941 term41.default
load 7942 term42.default
load 7945 term45.default
load 7961 term61.default
load 7962 term62.default
load 7965 term65.default
all ephones are +60 minutes over the clock of the router, can't fix the issue.
all ephones are with last firmware, last ios on router, router with clock updated with ntp and synced.
don't know what more to do to fix the issue
11-08-2018 12:39 PM
one more thing, on router the time is correct and over html web page of telephony-service is correct too.
there is a gap between phones and the router config, and i can't find where is the +60 minutes configured ....
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