Hello All, It's been awhile since I've posted here....hopefully I can get some assistance. I have a customer running CUCM and CUC 9.1 First a little background: I understand CUC looks at original called number by default when searching for a mailbox. We have a *XXXX pattern on a CTI RP defined which sends calls directly to voicemail. This is all working fine. Here is the scenario: PSTN calls User A. User A is in a call pickup group with Users B, C, D etc. User A isnt at the desk, therefore user B presses the call pickup softkey, which then sends the call to user B's phone to be answered. User B answers the call and determines that the call is in fact for user A, and transfers the call directly to user A's voicemail by pressing transfer softkey and dialing *<user A's extension> Call gets to CUC, and gets the greeting of User B, instead of User A as intended. Is this working as designed?, or am I missing something here. My thought is that CUC should see user A's ext as the dialed digits and therefore get to the correct mailbox. Any thoughts/assistance are greatly appreciated. ... View more