Purchased a used 7962 from eBay and it wouldn't upgrade/register, so I performed factory reset procedure and now the phone is stuck in Upgrading status. This is true even if I disconnect from the network and plug it in with a power cube. Seller was kind enough to send another phone, and same result. Maybe one of the firmware files is corrupt, but I don't have the md5 hash to confirm. I've browsed the forum and tried suggestions in the Cisco 7942 Stuck upgrading thread.
So I'm starting this discussion in case anyone has a solution. Thanks to anyone who takes the time to have a look.
013188: Jun 7 22:18:19.539: %SYS-5-CONFIG_I: Configured from console by admin on vty0
013189: Jun 7 22:19:32.233: TFTP: Looking for term62.default.loads
013190: Jun 7 22:19:32.237: TFTP: Opened flash:/phones/7942_7962/term62.default.loads, fd 0, size 674 for process 349
013191: Jun 7 22:19:32.245: TFTP: Finished flash:/phones/7942_7962/term62.default.loads, time 00:00:00 for process 349
013192: Jun 7 22:19:36.805: TFTP: Server request for port 50900, socket_id 0x8AFB43D4 for process 349
013193: Jun 7 22:19:36.805: TFTP: read request from host 10.1.1.32(50900) via Vlan100
013194: Jun 7 22:19:36.805: TFTP: Looking for term62.default.loads
013195: Jun 7 22:19:36.809: TFTP: Opened flash:/phones/7942_7962/term62.default.loads, fd 0, size 674 for process 349
013196: Jun 7 22:19:36.813: TFTP: Sending block 1 (retry 0), socket_id 0x8AFB43D4
013197: Jun 7 22:19:36.813: TFTP: Received ACK for block 1, socket_id 0x8AFB43D4
013198: Jun 7 22:19:36.813: TFTP: Sending block 2 (retry 0), socket_id 0x8AFB43D4
013199: Jun 7 22:19:36.817: TFTP: Received ACK for block 2, socket_id 0x8AFB43D4
013200: Jun 7 22:19:36.817: TFTP: Finished flash:/phones/7942_7962/term62.default.loads, time 00:00:00 for process 349
013201: Jun 7 22:19:45.877: %SYS-5-CONFIG_I: Configured from console by admin on vty0
UC520#show telephony-service
CONFIG (Version=8.6)
=====================
Version 8.6
Max phoneload sccp version 17
Max dspfarm sccp version 18
Cisco Unified Communications Manager Express
For on-line documentation please see:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html
protocol mode default
ip source-address 10.1.1.1 port 2000
ip qos dscp:
ef (the MS 6 bits, 46, in ToS, 0xB8) for media
cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal
af41 (the MS 6 bits, 34, in ToS, 0x88) for video
default (the MS 6 bits, 0, in ToS, 0x0) for serviceservice directed-pickup
service dnis overlay
service dnis dir-lookup
service dss
load 7915-12 B015-1-0-4
load 7911 SCCP11.8-5-4S
load 7961 SCCP41.8-5-4S
load 7962 SCCP42.8-5-4S
max-ephones 20
max-dn 56
max-conferences 8 gain -6
dspfarm units 0
dspfarm transcode sessions 0
conference software
privacy
no privacy-on-hold
hunt-group report delay 1 hours
Number of hunt-group configured: 2
hunt-group logout DND
max-redirect 10
voicemail 399
cnf-file location: system:
cnf-file option: PER-PHONE-TYPE
network-locale[0] US (This is the default network locale for this box)
network-locale[1] US
network-locale[2] US
network-locale[3] US
network-locale[4] US
user-locale[0] US (This is the default user locale for this box)
user-locale[1] US
user-locale[2] US
user-locale[3] US
user-locale[4] US
srst mode auto-provision is OFF
srst ephone template is 0
srst dn template is 0
srst dn line-mode single
phone service ehookenable 1
moh flash:/media/music-on-hold_10db.au
time-format 12
date-format mm-dd-yy
timezone 8 Central Standard/Daylight Time
secondary-dialtone 9
url services http://10.1.10.1/voiceview/common/login.do
url authentication http://10.1.10.1/voiceview/authentication/authenticate.do
call-forward pattern .T
transfer-pattern 9.T
transfer-pattern .T
keepalive 30 auxiliary 4
timeout interdigit 5
timeout busy 10
timeout ringing 180
timeout transfer-recall 0
timeout ringin-callerid 8
timeout night-service-bell 12
caller-id name-only: enable
system message The Weeks Group
web admin system name Admin
web admin customer name Customer
edit DN through Web: enabled.
edit TIME through web: enabled.
background save interval 10 minutes
Log (table parameters):
max-size: 150
retain-timer: 15
create cnf-files version-stamp 7960 Jun 07 2016 17:13:45
transfer-system full-consult dss
transfer-digit-collect new-call
multicast moh 239.10.16.16 port 2000
auto assign 1 to 1 type bri
fxo hook-flash
local directory service: enabled.
Extension-assigner tag-type ephone-tag.
UC520#show run | s tftp-server
tftp-server flash:/phones/7906_7911/apps11.8-5-4TH1-6.sbn alias apps11.8-5-4TH1-6.sbn
tftp-server flash:/phones/7906_7911/cnu11.8-5-4TH1-6.sbn alias cnu11.8-5-4TH1-6.sbn
tftp-server flash:/phones/7906_7911/cvm11sccp.8-5-4TH1-6.sbn alias cvm11sccp.8-5-4TH1-6.sbn
tftp-server flash:/phones/7906_7911/dsp11.8-5-4TH1-6.sbn alias dsp11.8-5-4TH1-6.sbn
tftp-server flash:/phones/7906_7911/jar11sccp.8-5-4TH1-6.sbn alias jar11sccp.8-5-4TH1-6.sbn
tftp-server flash:/phones/7906_7911/SCCP11.8-5-4S.loads alias SCCP11.8-5-4S.loads
tftp-server flash:/phones/7906_7911/term06.default.loads alias term06.default.loads
tftp-server flash:/phones/7906_7911/term11.default.loads alias term11.default.loads
tftp-server flash:/phones/7915/B015-1-0-4.SBN alias B015-1-0-4.SBN
tftp-server flash:/phones/7941_7961/apps41.8-5-4TH1-6.sbn alias apps41.8-5-4TH1-6.sbn
tftp-server flash:/phones/7941_7961/cnu41.8-5-4TH1-6.sbn alias cnu41.8-5-4TH1-6.sbn
tftp-server flash:/phones/7941_7961/cvm41sccp.8-5-4TH1-6.sbn alias cvm41sccp.8-5-4TH1-6.sbn
tftp-server flash:/phones/7941_7961/dsp41.8-5-4TH1-6.sbn alias dsp41.8-5-4TH1-6.sbn
tftp-server flash:/phones/7941_7961/jar41sccp.8-5-4TH1-6.sbn alias jar41sccp.8-5-4TH1-6.sbn
tftp-server flash:/phones/7941_7961/SCCP41.8-5-4S.loads alias SCCP41.8-5-4S.loads
tftp-server flash:/phones/7941_7961/term41.default.loads alias term41.default.loads
tftp-server flash:/phones/7941_7961/term61.default.loads alias term61.default.loads
tftp-server flash:/phones/7942_7962/apps42.8-5-4TH1-6.sbn alias apps42.8-5-4TH1-6.sbn
tftp-server flash:/phones/7942_7962/cnu42.8-5-4TH1-6.sbn alias cnu42.8-5-4TH1-6.sbn
tftp-server flash:/phones/7942_7962/cvm42sccp.8-5-4TH1-6.sbn alias cvm42sccp.8-5-4TH1-6.sbn
tftp-server flash:/phones/7942_7962/dsp42.8-5-4TH1-6.sbn alias dsp42.8-5-4TH1-6.sbn
tftp-server flash:/phones/7942_7962/jar42sccp.8-5-4TH1-6.sbn alias jar42sccp.8-5-4TH1-6.sbn
tftp-server flash:/phones/7942_7962/SCCP42.8-5-4S.loads alias SCCP42.8-5-4S.loads
tftp-server flash:/phones/7942_7962/term42.default.loads alias term42.default.loads
tftp-server flash:/phones/7942_7962/term62.default.loads alias term62.default.loads
UC520#show run | s ephone 9
ephone 9
device-security-mode none
description Receptionist
mac-address 1C1D.86C4.E625
ephone-template 16
max-calls-per-button 2
paging-dn 47
type 7962
button 1:51
UC520#show run | s ephone-dn 51
ephone-dn 51 dual-line
number 202 no-reg primary
label Receptionist 202
description Receptionist
name Receptionist
call-forward busy 399
call-forward noan 399 timeout 20
