01-07-2011 07:25 AM - edited 03-16-2019 02:45 AM
Hi
I am having a problem configuring the buttons for 2 expansion modules. I have a 7962 configured. Creating a phone button template I can only configure 36 buttons but physically I have 54 buttons (6 on phone, 24 on exp mod 1, 24 on exp mod 2).
So I can configure the first expansion module which is being used for monitoring lines. The second expansion module is being used for speed dials but I can only configure 4. Im not entirely sure where the others are going.
I am running CallManager 6.1(3)
Anyone been through this before?
Solved! Go to Solution.
01-07-2011 07:34 AM
Hi Michael,
Here are the details for this issue.
Cisco Unified Communications Manager 4.2(3)SR3a, 4.3(2), 5.1(3)b, and 6.1(1), 7.0 and 7.1
Total Number of Buttons Supported
Cisco Unified IP Phone 7975G = 42
Future Cisco Unified Communications Manager Releases
Total Number of Buttons Supported
Cisco Unified IP Phone 7975G = 54
Cisco Unified Communications Manager Express 4.3 and later
Total Number of Buttons Supported
Cisco Unified IP Phone 7975G = 56
From this 7916 Data Sheet;
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps379/data_sheet_c78-468673.html
I believe you are hitting this bug which has only been fixed in certain 6.1(3) versions;
CSCsx47243
CUCM 6.1.3 Phone Button Template for 7962/7965/7975 Shows 34/36 line.
Symptom:
On CUCM version if you have a 2 7916 extension module on7965 and 7975 the Phone Button template is not capable of 42 lines as per Document we can only ad 34/36 respectively.
Conditions:
When you want to add the 2 7916 extension modules to the Ip phone 7965 /7975 Phones we can not make 42 line Phone Button template for those Phones.
Workaround:
No Work around
Status
Fixed
Severity
3 - moderate
Last Modified
In Last 2 weeks
Product
Cisco Unified IP Phones 7900 Series
Technology
1st Found-In
6.1(3)
Fixed-In
6.1(3.2101.1)
Hope this helps!
Rob
01-07-2011 07:27 AM
Sorry, I meant above that I can only configure 34 buttons. The rest show up on the phone config page as "Unassigned Associated Items"
08-03-2015 09:47 AM
Check this out
Link: https://supportforums.cisco.com/document/12572996/cisco-7962-phone-2-7915-add-modules-not-working-when-trying-set-54-buttons
regards,
Gerson
01-07-2011 07:34 AM
Hi Michael,
Here are the details for this issue.
Cisco Unified Communications Manager 4.2(3)SR3a, 4.3(2), 5.1(3)b, and 6.1(1), 7.0 and 7.1
Total Number of Buttons Supported
Cisco Unified IP Phone 7975G = 42
Future Cisco Unified Communications Manager Releases
Total Number of Buttons Supported
Cisco Unified IP Phone 7975G = 54
Cisco Unified Communications Manager Express 4.3 and later
Total Number of Buttons Supported
Cisco Unified IP Phone 7975G = 56
From this 7916 Data Sheet;
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps379/data_sheet_c78-468673.html
I believe you are hitting this bug which has only been fixed in certain 6.1(3) versions;
CSCsx47243
CUCM 6.1.3 Phone Button Template for 7962/7965/7975 Shows 34/36 line.
Symptom:
On CUCM version if you have a 2 7916 extension module on7965 and 7975 the Phone Button template is not capable of 42 lines as per Document we can only ad 34/36 respectively.
Conditions:
When you want to add the 2 7916 extension modules to the Ip phone 7965 /7975 Phones we can not make 42 line Phone Button template for those Phones.
Workaround:
No Work around
Status
Fixed
Severity
3 - moderate
Last Modified
In Last 2 weeks
Product
Cisco Unified IP Phones 7900 Series
Technology
1st Found-In
6.1(3)
Fixed-In
6.1(3.2101.1)
Hope this helps!
Rob
01-07-2011 07:51 AM
Hi Rob
thanks for the detailed reply. I actually made a mistake when I put down the CM version. We are actually running 6.1.4.1000-10
Should be fixed in this version........
01-07-2011 07:54 AM
However the phone firmware is only 8.4
Going by a table in that link I need 8.5(3) onwars.
01-07-2011 08:29 AM
Hi Michael,
Yes, you are most correct my friend
The added button support was only included in 8.5(3) and later firmware. I don't
believe 8.5(3) is available as it was deferred due to some funky bugs. Make sure to
check the Firmware release notes to see what Add-on module firmware is required
for compatibility
Cheers!
Rob
01-20-2011 10:44 AM
Hi,
I have CUCM BE 8.0.3 and i have one 7962 with two 7915 modules (24 keys each).
Only 7915 near phone is working the other nodule doesn't show any keys configured it only show cisco Logo. I have created a phone button template with 54 keys.
and in device phone i have configured two 7915 24 keys module.
Original 7962 firmware with these version of CUCM BE is SCCP42.9-0-2SR1S also tried to upgrade phone to latest version of 7962 firmware 9.1(1)SR1
and also
I tried to connect only the second module to phone and the module is ok. I have a power cube connected to 7915 module near 7962 phone.
Any Suggestion?
Thanks
Best Regards
MC
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