04-20-2011 01:53 AM - edited 03-16-2019 04:36 AM
Hi,
We have a Telephony setup with CME Version 7.1.The FM Version running on 7965 IP Phone is "SCCP.45.8-3-2S". I am trying to upgrade to Version 7965-8.5(2).
I downloaded the the FM file from cisco site and copied into the Routers(2951) Flash and configured the with the foloowing details.
config t #
tftp-server flash : cvm45sccp.8-5-2TH1-9.sbn
tftp-server flash: jar45sccp.8-5-2TH1-9.sbn
tftp-server flash : apps45.8-5-2TH1-9.sbn
tftp-server flash : dsp45.8-5-2TH1-9.sbn
tftp-server flash : SCCP45.8-5-2S.loads
tftp-server flash : term45.default.loads
tftp-server flash : term65.default.loads
config # telephony-service
# load 7965 SCCP45.8-5-2S
# create cnf-files
and after that reset the phone.
While upgrading the FM getting an error message "File Not Found SCCP45.8-5-2S " and it fall back to the old FM.The below one is the details of the Flash in the CME Router.
sh flash
-#- --length-- -----date/time------ path
1 55204456 Mar 08 2010 06:02:00 c2951-universalk9-mz.SPA.150-1.M1.bin
2 2903 Mar 08 2010 06:17:38 cpconfig-29xx.cfg
3 2915328 Mar 08 2010 06:17:52 cpexpress.tar
4 1038 Mar 08 2010 06:18:00 home.shtml
5 115712 Mar 08 2010 06:18:08 home.tar
6 1697952 Mar 08 2010 06:18:24 securedesktop-ios-3.1.1.45-k9.pkg
7 415956 Mar 08 2010 06:18:36 sslclient-win-1.1.4.176.pkg
8 2431 Jun 07 2010 16:27:58 telephony_service.html
9 3987 Jun 07 2010 16:23:46 admin_user.html
10 650596 Jun 07 2010 16:24:08 admin_user.js
11 1029 Jun 07 2010 16:24:24 CiscoLogo.gif
12 953 Jun 07 2010 16:24:42 Delete.gif
13 16344 Jun 07 2010 16:24:54 dom.js
14 864 Jun 07 2010 16:25:06 downarrow.gif
15 4558 Jun 07 2010 16:26:34 logohome.gif
16 3866 Jun 07 2010 16:26:50 normal_user.html
17 78428 Jun 07 2010 16:27:02 normal_user.js
18 1347 Jun 07 2010 16:27:14 Plus.gif
19 174 Jun 07 2010 16:27:30 Tab.gif
20 6146 Jun 07 2010 16:28:14 ephone_admin.html
21 870 Jun 07 2010 16:28:26 uparrow.gif
22 9968 Jun 07 2010 16:28:38 xml-test.html
23 3412 Jun 07 2010 16:29:42 xml.template
24 843 Jun 07 2010 16:35:58 sxiconad.gif
25 496521 Jun 07 2010 17:22:12 music-on-hold.au
26 0 Jun 20 2010 15:39:54 320x212x12
27 0 Jun 20 2010 15:40:14 Desktops
28 0 Jun 20 2010 15:40:36 Desktops/320x212x12
29 31344 Jun 20 2010 15:42:28 Desktops/320x212x12/BDO.png
30 6604 Jun 20 2010 15:47:02 Desktops/320x212x12/TN-BDO.png
31 0 Jun 20 2010 15:54:52 Desktops/320x212x16
32 250 Jul 06 2010 15:15:40 Desktops/320x212x16/List.xml
33 31344 Jun 20 2010 15:58:06 Desktops/320x212x16/BDO.png
34 6604 Jun 20 2010 15:59:04 Desktops/320x212x16/TN-BDO.png
35 103741 Jul 06 2010 15:14:08 Desktops/320x212x16/BDO7945.PNG
36 12460 Jul 06 2010 15:15:04 Desktops/320x212x16/T-BDO.PNG
37 148 Jun 20 2010 15:49:46 List.xml
38 2933341 Jan 06 2011 16:03:12 apps41.8-5-4TH1-6.sbn
39 499863 Jan 06 2011 16:03:36 cnu41.8-5-4TH1-6.sbn
40 2490633 Jan 06 2011 16:04:00 cvm41sip.8-5-4TH1-6.sbn
41 539513 Jan 06 2011 16:04:28 dsp41.8-5-4TH1-6.sbn
42 1629894 Jan 06 2011 16:04:50 jar41sip.8-5-4TH1-6.sbn
43 650 Jan 06 2011 16:05:00 SIP41.8-5-4S.loads
44 660 Jan 19 2011 14:09:40 term41.default.loads
45 660 Jan 19 2011 14:10:00 term61.default.loads
46 5585070 Jan 06 2011 16:26:44 cmterm-7941_7961-sip.9-1-1SR1.cop
47 2911906 Jan 19 2011 14:07:32 apps41.9-1-1TH1-16.sbn
48 517968 Jan 19 2011 14:07:52 cnu41.9-1-1TH1-16.sbn
49 2189038 Jan 19 2011 14:08:16 cvm41sccp.9-1-1TH1-16.sbn
50 541453 Jan 19 2011 14:08:38 dsp41.9-1-1TH1-16.sbn
51 1629575 Jan 19 2011 14:08:58 jar41sccp.9-1-1TH1-16.sbn
52 660 Jan 19 2011 14:09:12 SCCP41.9-1-1SR1S.loads
53 4401879 Jan 19 2011 14:31:28 apps45.9-1-1TH1-16.sbn
54 542973 Jan 19 2011 14:31:46 cnu45.9-1-1TH1-16.sbn
55 2190823 Jan 19 2011 14:32:04 cvm45sccp.9-1-1TH1-16.sbn
56 344239 Jan 19 2011 14:32:14 dsp45.9-1-1TH1-16.sbn
57 1886311 Jan 19 2011 14:32:58 jar45sccp.9-1-1TH1-16.sbn
58 660 Jan 19 2011 14:33:12 SCCP45.9-1-1SR1S.loads
59 654 Apr 19 2011 12:41:22 term45.default.loads
60 654 Apr 19 2011 12:41:38 term65.default.loads
62 650 Apr 19 2011 12:41:06 SCCP45.8-5-2S.loads
63 1882854 Apr 19 2011 12:40:52 jar45sccp.8-5-2TH1-9.sbn
64 340383 Apr 19 2011 12:40:22 dsp45.8-5-2TH1-9.sbn
65 2110919 Apr 19 2011 12:40:10 cvm45sccp.8-5-2TH1-9.sbn
66 2935993 Apr 19 2011 12:39:44 apps45.8-5-2TH1-9.sbn
Please advice what I need to do to upgarde.
Thanks in advace....
Nithin Louis.
04-20-2011 02:01 AM
Hi Nithin
Easiest way to solve these kind of problems is to "debug tftp events" on the CME box.
That way you will see what file is being requested. If the names don't match, you can use the tftp-s command with the "alias" option.
e.g.
tftp-s flash:filename1.cfg alias filename2.cfg
Do the debug and see what the phone is requesting. This should help you work out what is going on.
Barry
04-20-2011 04:58 AM
You need the loads suffix, if you are using CME 7.0.1 or later
telephony-service
load 7965 SCCP45.8-5-2S.loads
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