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7965 Firmware Upgradation issue with CME

nithin louis
Level 1
Level 1

Hi,

    We have a Telephony setup with CME Version 7.1.The FM Version running on 7965 IP Phone is "SCCP.45.8-3-2S". I am trying to upgrade to Version 7965-8.5(2).

I downloaded the the FM file from cisco site and copied into the Routers(2951) Flash and configured the with the foloowing details.

config t  #

                  tftp-server flash : cvm45sccp.8-5-2TH1-9.sbn

                  tftp-server flash: jar45sccp.8-5-2TH1-9.sbn

                  tftp-server flash : apps45.8-5-2TH1-9.sbn

                  tftp-server flash : dsp45.8-5-2TH1-9.sbn

                  tftp-server flash : SCCP45.8-5-2S.loads

                  tftp-server flash : term45.default.loads

                  tftp-server flash : term65.default.loads

config   # telephony-service

           # load 7965 SCCP45.8-5-2S

           # create cnf-files

  and after that reset the phone.

While upgrading the FM getting an error message "File Not Found SCCP45.8-5-2S " and it fall back to the old FM.The below one is the details of the Flash in the CME Router.

sh flash
-#- --length-- -----date/time------ path
1     55204456 Mar 08 2010 06:02:00 c2951-universalk9-mz.SPA.150-1.M1.bin
2         2903 Mar 08 2010 06:17:38 cpconfig-29xx.cfg
3      2915328 Mar 08 2010 06:17:52 cpexpress.tar
4         1038 Mar 08 2010 06:18:00 home.shtml
5       115712 Mar 08 2010 06:18:08 home.tar
6      1697952 Mar 08 2010 06:18:24 securedesktop-ios-3.1.1.45-k9.pkg
7       415956 Mar 08 2010 06:18:36 sslclient-win-1.1.4.176.pkg
8         2431 Jun 07 2010 16:27:58 telephony_service.html
9         3987 Jun 07 2010 16:23:46 admin_user.html
10      650596 Jun 07 2010 16:24:08 admin_user.js
11        1029 Jun 07 2010 16:24:24 CiscoLogo.gif
12         953 Jun 07 2010 16:24:42 Delete.gif
13       16344 Jun 07 2010 16:24:54 dom.js
14         864 Jun 07 2010 16:25:06 downarrow.gif
15        4558 Jun 07 2010 16:26:34 logohome.gif
16        3866 Jun 07 2010 16:26:50 normal_user.html
17       78428 Jun 07 2010 16:27:02 normal_user.js
18        1347 Jun 07 2010 16:27:14 Plus.gif
19         174 Jun 07 2010 16:27:30 Tab.gif
20        6146 Jun 07 2010 16:28:14 ephone_admin.html
21         870 Jun 07 2010 16:28:26 uparrow.gif
22        9968 Jun 07 2010 16:28:38 xml-test.html
23        3412 Jun 07 2010 16:29:42 xml.template
24         843 Jun 07 2010 16:35:58 sxiconad.gif
25      496521 Jun 07 2010 17:22:12 music-on-hold.au
26           0 Jun 20 2010 15:39:54 320x212x12
27           0 Jun 20 2010 15:40:14 Desktops
28           0 Jun 20 2010 15:40:36 Desktops/320x212x12
29       31344 Jun 20 2010 15:42:28 Desktops/320x212x12/BDO.png
30        6604 Jun 20 2010 15:47:02 Desktops/320x212x12/TN-BDO.png
31           0 Jun 20 2010 15:54:52 Desktops/320x212x16
32         250 Jul 06 2010 15:15:40 Desktops/320x212x16/List.xml
33       31344 Jun 20 2010 15:58:06 Desktops/320x212x16/BDO.png
34        6604 Jun 20 2010 15:59:04 Desktops/320x212x16/TN-BDO.png
35      103741 Jul 06 2010 15:14:08 Desktops/320x212x16/BDO7945.PNG
36       12460 Jul 06 2010 15:15:04 Desktops/320x212x16/T-BDO.PNG
37         148 Jun 20 2010 15:49:46 List.xml
38     2933341 Jan 06 2011 16:03:12 apps41.8-5-4TH1-6.sbn
39      499863 Jan 06 2011 16:03:36 cnu41.8-5-4TH1-6.sbn
40     2490633 Jan 06 2011 16:04:00 cvm41sip.8-5-4TH1-6.sbn
41      539513 Jan 06 2011 16:04:28 dsp41.8-5-4TH1-6.sbn
42     1629894 Jan 06 2011 16:04:50 jar41sip.8-5-4TH1-6.sbn
43         650 Jan 06 2011 16:05:00 SIP41.8-5-4S.loads
44         660 Jan 19 2011 14:09:40 term41.default.loads
45         660 Jan 19 2011 14:10:00 term61.default.loads
46     5585070 Jan 06 2011 16:26:44 cmterm-7941_7961-sip.9-1-1SR1.cop
47     2911906 Jan 19 2011 14:07:32 apps41.9-1-1TH1-16.sbn
48      517968 Jan 19 2011 14:07:52 cnu41.9-1-1TH1-16.sbn
49     2189038 Jan 19 2011 14:08:16 cvm41sccp.9-1-1TH1-16.sbn
50      541453 Jan 19 2011 14:08:38 dsp41.9-1-1TH1-16.sbn
51     1629575 Jan 19 2011 14:08:58 jar41sccp.9-1-1TH1-16.sbn
52         660 Jan 19 2011 14:09:12 SCCP41.9-1-1SR1S.loads
53     4401879 Jan 19 2011 14:31:28 apps45.9-1-1TH1-16.sbn
54      542973 Jan 19 2011 14:31:46 cnu45.9-1-1TH1-16.sbn
55     2190823 Jan 19 2011 14:32:04 cvm45sccp.9-1-1TH1-16.sbn
56      344239 Jan 19 2011 14:32:14 dsp45.9-1-1TH1-16.sbn
57     1886311 Jan 19 2011 14:32:58 jar45sccp.9-1-1TH1-16.sbn
58         660 Jan 19 2011 14:33:12 SCCP45.9-1-1SR1S.loads
59         654 Apr 19 2011 12:41:22 term45.default.loads
60         654 Apr 19 2011 12:41:38 term65.default.loads
62         650 Apr 19 2011 12:41:06 SCCP45.8-5-2S.loads
63     1882854 Apr 19 2011 12:40:52 jar45sccp.8-5-2TH1-9.sbn
64      340383 Apr 19 2011 12:40:22 dsp45.8-5-2TH1-9.sbn
65     2110919 Apr 19 2011 12:40:10 cvm45sccp.8-5-2TH1-9.sbn
66     2935993 Apr 19 2011 12:39:44 apps45.8-5-2TH1-9.sbn



Please advice what I need to do to upgarde.

Thanks in advace....

Nithin Louis.
2 Replies 2

barry
Level 7
Level 7

Hi Nithin

Easiest way to solve these kind of problems is to "debug tftp events" on the CME box.

That way you will see what file is being requested. If the names don't match, you can use the tftp-s command with the "alias" option.

e.g.

tftp-s flash:filename1.cfg alias filename2.cfg

Do the debug and see what the phone is requesting. This should help you work out what is going on.

Barry

philippgrafl
Level 1
Level 1

You need the loads suffix, if you are using CME 7.0.1 or later

telephony-service


load 7965 SCCP45.8-5-2S.loads