7965 Logging out of Voice Hunt Group Automatically

[Johnny Nkunda Kabundi]

Good day,

I am running CME 10.5 on Cisco 2911 with IOS 15.4(3)M4. I have 2 x Voice Hunt Group setup and I am having some IP Phones that are automatically logging out of the Voice Hunt Group without any intervention from the end user.

Has any one seen this issue before? The 7965 are running firmware SCCP45.9-3-1SR3-1S.

This issue started happening since I upgraded the IOS image to 15.4(3)M4 recently.

NOTE: In order to fix this, I have to delete the voice hunt group and recreate it again in order for the phone to be logged into the hunt group again.

Regards,

JK.

[Nadeem Ahmed]

JK,

Can you please share the "Show ephone-hunt and show run from CME.

Br,

Nadeem

[Nadeem Ahmed]

JK, one more question is that phones are logged off/out of the hunt group if the they not answer call?

Br,

Nadeem

[Johnny Nkunda Kabundi]

Hi Nadeem,

Since I am using parallel (Call Blast) which is like Broadcast Mode, no one get logged out of the Voice Hunt Group even if they do not answer the call.

Just happens randomly.

JK.

[Mishkin]

Hi Johnny,

Did you find a solution for that? We're facing the same issue (with the same Router IOS but different phone and firmware (7962, SCCP42.9-4-2SR1-1S) and we can't figure out what action triggers the logging out...

Regards

[Brandon Buffin]

Is your hunt group configured with the auto logout command? This would automatically log phone out of the hunt group when they do not answer calls. You would need to turn off this feature or add the HLog softkey to their phone to allow them to log back in.

Brandon

[Johnny Nkunda Kabundi]

Hello Brandon,

No, I do not have the auto logout configured. According to the history, this only happens when the IOS image was upgraded. Here is the configuration of the voice hunt group:

voice hunt-group 1 parallel
final 2001
list 1000,1001,1008,1021,1025
timeout 12
pilot 2050
!
!
voice hunt-group 2 parallel
final 1102
list 1000,1001,1008,1021,1025
timeout 12
pilot 2051
!

Group 1
type: parallel
pilot number: 2050, peer-tag 2147483647
list of numbers:
Member Used-by State Login/Logout
====== ======= ===== ============
1000 1000 up login
1001 1001 up login
1008 1008 up login
1021 1021 up login
1025 1025 up login
preference: 0
preference (sec): 0
timeout: 12
final_number: 2001
stat collect: no
phone-display: no
Group 2
type: parallel
pilot number: 2051, peer-tag 2147483646
list of numbers:
Member Used-by State Login/Logout
====== ======= ===== ============
1000 1000 up login
1001 1001 up login
1008 1008 up login
1021 1021 up login
1025 1025 up login
preference: 0
preference (sec): 0
timeout: 12
final_number: 1102
stat collect: no
phone-display: no

[rschwendeman]

Did you find a solution for this problem,  I am running into the exact same issue.

Thanks

Rob.

[Mishkin]

If anybody face this issue, at the end it was solved for me with an IOS upgrade. 

Problem seems to be related with 15.4(3)M4 and we went to 15.4(3)M6a

Also in this version is available the command: 

hlog-block (voice hunt-group)

To disable agent status control (logout/login) for voice hunt group on SIP or SCCP phones using Hlog softkey or by using FAC, use the hlog-block command in voice hunt-group configuration mode. To remove the configuration, use the no form of this command.

Regards!