10-08-2019 04:57 AM
My BEKEM is not powering ON for my CME.
I get error..
"accessory added The phone is unable to power this accessory"
Connected to Cisco SG350 switch.
CME version 11.6
-----------------
voice register pool 1
pin 12345
busy-trigger-per-button 2
id mac XXXX.XXXX.XXXX
type 8851 addon 1 BEKEM
number 1 dn 7
dtmf-relay rtp-nte sip-kpml
voice-class codec 1
username test password cisco
description RECEPTION
no vad
Can someone suggest what I am missing here?
10-08-2019 05:37 AM - edited 10-08-2019 05:37 AM
Hi,
Please verify that switch power budget can power the device. Use the show inline power and show inline power detail commands to compare the number of connected powered devices against the switch power budget (available PoE). If the phone is getting enough power then try below configuration:
See below example:
! voice register template 1 no keep-conference softkeys idle Redial Newcall Cfwdall Pickup Gpickup DND softkeys connected Hold Endcall Trnsfer Confrn ConfList conference drop-mode creator conference add-mode creator !
voice register pool 1
pin 12345
busy-trigger-per-button 2
id mac XXXX.XXXX.XXXX
type 8851 addon 1 BEKEM
number 1 dn 7
template 1
dtmf-relay rtp-nte sip-kpml
voice-class codec 1
username test password cisco
description RECEPTION
no vad blf-speed-dial 6 1234 label "1234 John Davis" device
blf-speed-dial 7 5678 label "5678 Brian Clark" device
blf-speed-dial 8 9012 label "9012 Matthew Humphries" device ! voice register global no create profile create profile !
10-08-2019 06:59 AM
Thank you for the quick response. I have tried above steps and no luck still.
I am using SG-350-28P switch and the command output below. Gi4 where I have connected the 8851 phone.
SW1#show power inline
Power-limit mode: Class based
Usage threshold: 95%
Trap: Disable
Legacy Mode: Enable
Inrush Test: Enable
Class Error Detection: Enable
SW Version: 23.190.18.3
Unit Module Nominal Consumed Temp (C) PSE chipset
Power (W) Power (W) HW Revision
---- -------------- --------- ------------ -------- -----------------
1 SG350-28P 185 55 (30%) 56 PD69208 - 0x4A02
PD69208 - 0x4A02
PD69208 - 0x4A02
PD69208 - 0x4A02
Interface Admin Oper Power (W) Class Device Priority
---------- ---------- ----------- ----------------- ----- -------------- --------
gi1 Auto Searching 0.0 0 low
gi2 Auto On 1.200 (3.621) 1 low
gi3 Auto On 1.300 (3.621) 1 low
gi4 Auto On 3.300 (8.896) 4 low
gi5 Auto On 3.600 (8.896) 4 low
gi6 Auto On 1.500 (3.621) 1 low
gi7 Auto On 1.300 (3.621) 1 low
gi8 Auto Searching 0.0 0 low
gi9 Auto Searching 0.0 0 low
gi10 Auto Searching 0.0 0 low
gi11 Auto Searching 0.0 0 low
gi12 Auto Searching 0.0 0 low
gi13 Auto Searching 0.0 0 low
gi14 Auto On 1.200 (3.621) 1 low
gi15 Auto On 1.300 (3.621) 1 low
gi16 Auto On 1.200 (3.621) 1 low
gi17 Auto On 3.300 (8.896) 4 low
gi18 Auto On 1.300 (3.621) 1 low
gi19 Auto Searching 0.0 0 low
gi20 Auto Searching 0.0 0 low
gi21 Auto Searching 0.0 0 low
gi22 Auto Searching 0.0 0 low
gi23 Auto Searching 0.0 0 low
gi24 Auto Searching 0.0 0 low
10-08-2019 08:59 AM - edited 10-08-2019 08:59 AM
Hi,
What is the model number of your expansion module? CP-BEKEM= or CP-8800-A-KEM=.
10-09-2019 05:26 AM
Hi,
It is BEKEM.
When I do command, "type 8851 addon 1" then ? mark, the router is just rebooting. Is this a bug?
10-09-2019 11:27 AM
Yes, this is a software bug. Please check this out:
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvi35232
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