8800 BEKEM is not working in CME 11.6

[Dileep NR]

My BEKEM is not powering ON for my CME.

I get error..

"accessory added The phone is unable to power this accessory"

Connected to Cisco SG350 switch.

CME version 11.6

-----------------

voice register pool 1
pin 12345
busy-trigger-per-button 2
id mac XXXX.XXXX.XXXX
type 8851 addon 1 BEKEM
number 1 dn 7
dtmf-relay rtp-nte sip-kpml
voice-class codec 1
username test password cisco
description RECEPTION
no vad

Can someone suggest what I am missing here?

[Vaijanath Sonvane]

Hi,

Please verify that switch power budget can power the device. Use the show inline power and show inline power detail  commands to compare the number of connected powered devices against the switch power budget (available PoE). If the phone is getting enough power then try below configuration:

1. Configure soft-key template and apply it to the phone.
2. Configure Speed dial numbers or BLF numbers on expansion module:

See below example:

!
voice register template  1
 no keep-conference
 softkeys idle  Redial Newcall Cfwdall Pickup Gpickup DND
 softkeys connected  Hold Endcall Trnsfer Confrn ConfList
 conference drop-mode creator
 conference add-mode creator
!
voice register pool 1
 pin 12345
 busy-trigger-per-button 2
 id mac XXXX.XXXX.XXXX
 type 8851 addon 1 BEKEM
 number 1 dn 7
 template 1
 dtmf-relay rtp-nte sip-kpml
 voice-class codec 1
 username test password cisco
 description RECEPTION
 no vad
 blf-speed-dial 6 1234 label "1234 John Davis" device
 blf-speed-dial 7 5678 label "5678 Brian Clark" device
 blf-speed-dial 8 9012 label "9012 Matthew Humphries" device
!
voice register global
 no create profile
 create profile
!

[Dileep NR]

Thank you for the quick response. I have tried above steps and no luck still.

I am using SG-350-28P switch and the command output below. Gi4 where I have connected the 8851 phone.

SW1#show power inline

Power-limit mode: Class based
Usage threshold: 95%
Trap: Disable
Legacy Mode: Enable
Inrush Test: Enable
Class Error Detection: Enable
SW Version: 23.190.18.3
Unit Module Nominal Consumed Temp (C) PSE chipset
Power (W) Power (W) HW Revision
---- -------------- --------- ------------ -------- -----------------
1 SG350-28P 185 55 (30%) 56 PD69208 - 0x4A02
PD69208 - 0x4A02
PD69208 - 0x4A02
PD69208 - 0x4A02

Interface Admin Oper Power (W) Class Device Priority
---------- ---------- ----------- ----------------- ----- -------------- --------
gi1 Auto Searching 0.0 0 low
gi2 Auto On 1.200 (3.621) 1 low
gi3 Auto On 1.300 (3.621) 1 low
gi4 Auto On 3.300 (8.896) 4 low
gi5 Auto On 3.600 (8.896) 4 low
gi6 Auto On 1.500 (3.621) 1 low
gi7 Auto On 1.300 (3.621) 1 low
gi8 Auto Searching 0.0 0 low
gi9 Auto Searching 0.0 0 low
gi10 Auto Searching 0.0 0 low
gi11 Auto Searching 0.0 0 low
gi12 Auto Searching 0.0 0 low
gi13 Auto Searching 0.0 0 low
gi14 Auto On 1.200 (3.621) 1 low
gi15 Auto On 1.300 (3.621) 1 low
gi16 Auto On 1.200 (3.621) 1 low
gi17 Auto On 3.300 (8.896) 4 low
gi18 Auto On 1.300 (3.621) 1 low
gi19 Auto Searching 0.0 0 low
gi20 Auto Searching 0.0 0 low
gi21 Auto Searching 0.0 0 low
gi22 Auto Searching 0.0 0 low
gi23 Auto Searching 0.0 0 low
gi24 Auto Searching 0.0 0 low

[Vaijanath Sonvane]

Hi,

What is the model number of your expansion module? CP-BEKEM=   or  CP-8800-A-KEM=.

[Dileep NR]

Hi,

It is BEKEM.

When I do command, "type 8851 addon 1" then ? mark, the router is just rebooting. Is this a bug?

[Vaijanath Sonvane]

Yes, this is a software bug. Please check this out:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvi35232