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Participant

DTMF works but no tones could be heard

I am having issues with DTMF tones from my Cisco 8865 SIP phone. I use Meraki MX68W appliance for VPN connection to my office data center and that is were the CUCM cluster (ver 11.x) is. DTMF digits are passed ok but just that I don't hear the tones. Is there anything simple configuration tweak that can fix this issue? Prior to using Meraki, I used to use RMA and didn't have this issue.

Thanks,

Khanal

2 REPLIES 2
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Cisco Employee

Hi,

 

What you mean by not able to hear tone? you are not able to hear the tones you received so i think we already have enhancement open for this CSCtg11675. if not please elaborate the issue.

 

Thanks

Tarun

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What I mean is this:

I press voicemail button on the keypad and it prompts me to enter the PIN.

When I dial/enter the digits (PIN), I should hear the tone as i press each digits and that is not happening. This happens when I call any IVR system that requires me to select option by entering the digit. Again, the digits are successfully passed to the target system (Unity connection in case of voice mail access) but just that the tone is not played back.

Hope I was able to make it clear.

Thanks, Khanal

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