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8811 Cant call forward with speaker disabled

Chris Austin
Level 1
Level 1

We have 8811 phones that have the speaker disabled.  On these phones we are unable to forward all.  The softkey is greyed out when the speaker is disabled but available when speaker is enabled.  Has anyone seen this and/or know how to make forward available with speaker disabled?

 

CUCM 11.0

firmware 10.3

1 Accepted Solution

Accepted Solutions

Brandon Buffin
VIP Alumni
VIP Alumni

You should be able to pick up the handset and press CFwdAll. It will not work with the speaker disabled because press CFwdAll without picking up the handset engages the speaker like a new call.

 

Brandon

View solution in original post

2 Replies 2

Brandon Buffin
VIP Alumni
VIP Alumni

You should be able to pick up the handset and press CFwdAll. It will not work with the speaker disabled because press CFwdAll without picking up the handset engages the speaker like a new call.

 

Brandon

Thank you

 

I assumed users were trying that.  I should have known better.