03-10-2022 02:12 PM
At one of our stores, I received several brand new 8811's. One of them, goes straight to speaker. speaker button hangs up the call. I tried unscrewing the back and found nothing to clean, per video instructions. This is a brand new phone. I'm told to throw it away and buy a new one.
03-10-2022 05:22 PM
Hi there
Since its a brand new try returning it. There is a procedure to reset the device to factory settings.
Procedure
Step 1 | Remove power from the phone in one of these ways: · Unplug the power adapter. · Unplug the LAN cable. | ||
Step 2 | Wait 5 seconds. | ||
Step 3 | Press and hold # and plug the phone back in. | ||
Step 4 | When the Headset and Speaker buttons are lit, release # and enter the following key sequence: 123456789*0# The light for the Headset button turns off after you press the 1 key. After you enter the key sequence, the Mute button lights.
The phone resets. |
Hope this Helps
Cheers
Rath!
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10-31-2023 10:45 PM
It's unfortunate to hear that you are experiencing issues with a brand new 8811 phone. If the phone is directly routing calls to speakerphone and the speaker button is hanging up calls, it seems like there could be a hardware or software issue with the device.
Before deciding to throw away the phone and purchase a new one, here are a few troubleshooting steps you might want to try:
Factory Reset: Performing a factory reset can often resolve any software-related issues. Please be aware that this will erase all user settings, messages, and contacts. Check the device’s user manual or the manufacturer’s website for instructions on how to perform a factory reset on your specific model.
Software Update: Ensure that the phone's firmware is up to date. Sometimes, manufacturers release updates to fix bugs or improve functionality. Check the manufacturer’s website for any available updates.
Contact Manufacturer Support: Since the phone is brand new, it should be under warranty. Contact the manufacturer’s customer support for assistance. They might be able to offer a solution or replace the faulty device.
Check for Physical Damage: Even though the phone is new, it could have been damaged during shipping or handling. Inspect the device closely for any signs of physical damage.
Exchange at the Store: If you purchased the phone from a retail store, check their return policy. They might allow you to exchange the faulty device for a new one.
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