8831: Convert from Enterprise to 3PCC

[ciffitsupport]

We have a Cisco 8831 conference phone which is running Sip8831.9-3-3-5 firmware and we want to use it on a 3rd party PBX, so need the 3PCC firmware on it.

Firstly, is there any way I can tell if the firmware version above is an Enterprise image?

Secondly, if it is Enterprise is it possible to convert this to the 3PCC (cp-8831-sip.9-3-4-SR2-3PCC) version?

I have seen a note in the below document that has a note saying: After you upgrade to the enterprise firmware, you cannot revert to the third-party call control firmware.

Cisco Unified IP Conference Phone 8831 for Third Party Call Control Release Notes for Firmware Release 9.3(4)SR2

I presume I know the answer to this, but just want confirmation that the 8831 is indeed running the Enterprise version of software already.

Thanks,

Chris

[Manish Gogna · Accepted solution]

Hi Chris,

Please refer the following

https://supportforums.cisco.com/discussion/12912251/3pcc-cisco-7800-8800-phones

HTH

Manish

[ciffitsupport]

Thanks Manish. My own research told me as much, but I guess I thought it worthwhile posting in case there was a workaround I hadn't stumbled across.

[Manish Gogna]

Absolutely, no harm in confirming something if you are in doubt.

Manish