8831 Wireless Menu option gone

[jenniferharper]

I have some 8831 with Wireless mics that we upgraded the firmware to sip8831.10-3-1SR3-5. The wireless mics are unpaired.  When you go the IP phone information there is no longer an option for the wireless mics.  We have done a factory reset, a soft reset(using apps) and hard reset on the device and we completed wiped the phone out and rebuilt the device and Still, the wireless option in the menu is missing. Any ideas?

[Jaime Valencia]

Have you tried downgrading to the FW you had before?

[jenniferharper]

Yes, did that also.  Still nothing

[Manish Gogna]

Hi Jennifer,

As per the release notes for this firmware:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8831/firmware/10-3-1-sr3/cs38_b_rn-8831-8831nr-1031sr3.html#reference_08DFEEE91DCAEAFA81146145ED276BAD

Please take a note of the things that i have highlighted in bold, these need to be taken care of:

Before You Begin

Before using Cisco Unified IP Phone Firmware Release 10.3(1)SR3 with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

Procedure

---

Step 1	Go to the following URL: http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=268437892&flowid=5293
Step 2	Choose Cisco Unified IP Phones 8800 Series.
Step 3	Choose Cisco Unified IP Conference Phone 8831.
Step 4	Choose Session Initiation Protocol (SIP) Software.
Step 5	In the All Releases folder, expand the SIPv.10 folder and choose 10.3(1).
Step 6	Select the file cmterm-8831-sip.9-3-3-TO-10-3-1-v2.cop.sgn, click the Download Now or Add to cart button, and follow the prompts. Note    If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
Step 7	Click the + next to the firmware filename in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware: cmterm-8831-sip.9-3-3-TO-10-3-1-v2-readme.html
Step 8	Follow the instructions in the readme file to install the firmware.
Step 9	Return to the firmware download page.
Step 10	In the Latest Releases folder, choose 10.3(1)SR3.
Step 11	Select the required region-specific file as described in the following table, click the Download Now or Add to cart button, and follow the prompts. Table 2 Wireless Microphone Regions and Firmware Loads Region Region-Specific Firmware North America cmterm-8831-sip.10-3-1SR3-4-NA.cop.sgn Europe cmterm-8831-sip.10-3-1SR3-4-EU.cop.sgn Latin America cmterm-8831-sip.10-3-1SR3-4-LA.cop.sgn Brazil cmterm-8831-sip.10-3-1SR3-4-BR.cop.sgn Taiwan cmterm-8831-sip.10-3-1SR3-4-TW.cop.sgn Japan cmterm-8831-sip.10-3-1SR3-4-JP.cop.sgn Note    If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
Step 12	Click the + next to the firmware filename in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware.
Step 13	If the Cisco Unified Communications Manager Device Pack to support this release is not available, download the file cmterm-8831-QED-1031-4.k3.cop.sgn and install it on the Cisco Unified Communications Manager.
Step 14	Follow the instructions in the readme file to install the firmware.

This should take care of the issue.

Manish

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[Manish Gogna]

Latest firmware  means you need to install the latest device pack for cucm based on your cucm version.

[hmccloud · Accepted solution]

I was told that wireless microphones are disabled in the sip8831.10-3-1SR3-5 firmware and

are re-enabled once the 8831 is upgraded to the region-specific version of the firmware. For

example, if you upgrade to cmterm-8831-sip.10-3-1SR3-5-NA for North America, this should

resolve your problem.  The reasoning for this was that different countries have different regulations

about what wireless frequencies are allowed to be emitted by devices.