8851 Background Image size

[Gordon Ross]

I'm having problems with the thumbnail images on a 8551 phone.

According to the docs at www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8811_8841_8851_8861/10_5/english/adminguide/P881_BK_A92A3B94_00_adminguide-8811_41_51_61-10_5/P881_BK_A92A3B94_00_adminguide-8811_41_51_61-10_5_chapter_01010.html the thumbnail image sizes for the 8851 are 25% of the main image size (which is 800x480 at 24 bit colour depth so the thumbnail would be 200x120) But a few lines further down, the docs say the image size should be 159x109 (which is NOT 25% of the background image size and is a different aspect ratio.)

I tried to open a couple of the existing thumbnails from Desktops/800x480x24 on my TFTP server, but they don't appear to be regonised as image files by my computer.

I've tried images of 159x109x24 bit colour and 200x120x24 bit colour, all PNG, but none of them work as thumbnails.

What are the specs of the thumbnail files for the 8851 phones?

GTG

[Jaime Valencia · Accepted solution]

Take a look at this bug:

Documentation: background image size/path for 88xx phones is 800x480x24

CSCus27001

[baxpardova]

use 139x109x24 it will work

[faizb2243]

Hi Team

Can someone provide me the actual size for 8851 background image

1) Main image size

2) thumbnail size

Thanks in advance and it is highly appreciated

Regards

Faiz

[Jaime Valencia]

http://docwiki.cisco.com/wiki/Endpoints_FAQ#8800_Series

[sebastian chacana araya]

 I was able to upload the images without any problems and it is available in the menu. my question is if I can change all the wallpapers of all the phones in bulk.

thanks

[Jaime Valencia]

http://docwiki.cisco.com/wiki/Endpoints_FAQ#How_can_I_bulk_change_the_background_image_for_all_my_endpoints.3F.3F