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8941 problem

pedroferreras
Beginner
Beginner

Hi, i'm running callmanager version 8.6.2a (su2), 8941 phone was running fine but suddenly ist shows the following behavior:

When a user is on a call and another call comes in , the first call goes on speaker without user intervention (the user didn't answer the second call).

The firmware version is: SCCP894X.9-2-3-5.

Thank you.

1 Accepted Solution

Accepted Solutions

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Pedro,

It sounds like this bug

CSCty67705 - 8945 calling party goes onto speaker w/2nd call

Symptom:

8945 when receiving second call, first callers voice goes to speaker but no speaker button lit

Conditions:

When  'Ring setting (phone active)' configuration on the line config is set  to 'Use System Default' and Service parameter  'Ring Setting of Busy  Station'  is configured for "RING"

Phone A (any phone) calls Phone B  (8945) Line 1 -> Phone B answers with handset -> Phone C (any  phone) calls Phone B Line 1 -> with no user interaction original  caller (phone A) heard Phone B speaker.  No speaker button lit.

Workaround:

change Service parameter  'Ring Setting of Busy Station'  is configured for "Flash" or "Beep"

Details

First Found in:                          (1)

9.2(3)

Status:

Fixed

Last Modified:

Oct 29,2012

Fixed in:                          (1)

9.3(1)

Product:

Cisco Unified IP Phone 6900 Series

Platform:

Dependent

Severity:

3 - moderate

Cheers!    

Rob

"And if I should fall behind
Wait for me" - Springsteen

View solution in original post

2 Replies 2

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Pedro,

It sounds like this bug

CSCty67705 - 8945 calling party goes onto speaker w/2nd call

Symptom:

8945 when receiving second call, first callers voice goes to speaker but no speaker button lit

Conditions:

When  'Ring setting (phone active)' configuration on the line config is set  to 'Use System Default' and Service parameter  'Ring Setting of Busy  Station'  is configured for "RING"

Phone A (any phone) calls Phone B  (8945) Line 1 -> Phone B answers with handset -> Phone C (any  phone) calls Phone B Line 1 -> with no user interaction original  caller (phone A) heard Phone B speaker.  No speaker button lit.

Workaround:

change Service parameter  'Ring Setting of Busy Station'  is configured for "Flash" or "Beep"

Details

First Found in:                          (1)

9.2(3)

Status:

Fixed

Last Modified:

Oct 29,2012

Fixed in:                          (1)

9.3(1)

Product:

Cisco Unified IP Phone 6900 Series

Platform:

Dependent

Severity:

3 - moderate

Cheers!    

Rob

"And if I should fall behind
Wait for me" - Springsteen

I upgraded to 9-3-2-11 and phones are working fine.

Thank you.

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