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8961 / CM 8.6.2 / sip8961.9-3-2SR1-1

admgalbert
Level 1
Level 1

Hi All,

I have a problem with a 8961 IP Phone, on a Communcations Manager 8.6.2:

Even though the softbutton template is set to 1 Line + 9 Speed dials, i can only see the first 4 Speed dials.

How do you configure the button template to be able to see all 9 speed dials ?

1 Accepted Solution

Accepted Solutions

bernhardczapp
Level 4
Level 4

The Buttons on the right can not be used for speeddials. These buttons are to control the active calls and things like this.

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps10451/ps10511/data_sheet_c78-565397.html

View solution in original post

2 Replies 2

bernhardczapp
Level 4
Level 4

The Buttons on the right can not be used for speeddials. These buttons are to control the active calls and things like this.

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps10451/ps10511/data_sheet_c78-565397.html

Hi Albert,

I agree with Bernhard, buttons on the left are Programmable buttons used for Speed Dials while buttons on the right are Session buttons which correspond to Active call.

Please go through the table for maximum Speed Dials configuration as per phone model.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_6_1/ccmsys/a08ipph.html

Maximum Speed Dials per Phone Model

Phone Model

Maximum Number of Speed-Dial Entries Available on the Phone

Maximum Number of Speed-Dial Entries Available with Expansion Modules

Cisco Unified IP Phone 9971

4

107

Cisco Unified IP Phone 9951

3

71

Cisco Unified IP Phone 8961

3

35

Cisco Unified IP Phone 7975

6

55

Cisco Unified IP Phone 7965, 7962

4

53

Cisco Unified IP Phone 7960

4

35

If u need to have more speed dials, u can go for Expansion module.

regds,

aman