04-19-2013 02:04 AM - edited 03-16-2019 04:53 PM
Hi,
When i want to scroll down after search on coporate directory, sometimes the IP Phone freeze on the search and i can't navigate on my coporate directory search.
I have to wait or resend the search to call the user.
The IP Phone 8961 is in firmware : sip8961.9-3-2-10.
And CUCM is in 9.1.
Have you got this issue? Have you resolved this issue?
Vincent
04-19-2013 02:53 AM
Hi Vincent,
Is this problem occurring only on 8961 phones or other phone models as well in setup?
Are u using LDAP ?
regds,
aman
04-19-2013 03:01 AM
Hi Aman,
The problem occurs on Cisco SIP 8961 only.
Yes, I have sync with LDAP for the coporate directory.
BR,
Vincent
04-19-2013 06:10 AM
Hi Vincent,
I was trying to look into the bugs and firmware loaded on 8961 related to your problem but could not find .The firmware as well is latest.
Even though there is a bug CSCub02735 for this model but does not relate anyway to your problem.
Sorry ...If anybody else has faced the similar issue,please help.
regds,
aman
04-19-2013 06:58 AM
Hi Vincent,
can u look into this bug and check for the URL even though other phones are working.
CSCty58000 - 8945 freezes when directories is pressed.
Symptom:
8945 freezes when directories button is pressed.
Conditions:
this issue happens when the phone load is 9.2.3 and the directories URL doesn't contain port number.
Workaround:
Please use http://X.X.X.X:8080/ccmip/xmldirectory.jsp for the directories URL instead of http://X.X.X.X/ccmip/xmldirectory.jsp
or downgrade firmware
regds,
aman
04-19-2013 08:11 AM
Many Thanks for your prompt help Aman,
I upgrade the IP Phone binary to the last FW : cmterm-8961.9-3-2-10.cop.sgn, the issue seems to be resolved int he last Binary.
Just wait and see.
I come back to you next week.
Best regards,
Vincent
04-19-2013 08:21 AM
Hi Vincent,
Would wait for your reply.
regds,
aman
05-03-2013 01:42 AM
Hi,
I have the same issue with the URL and the last FW.
I open a SR and keep you inform.
BR,
Vincent
05-03-2013 01:45 AM
Hi Vincent,
Thanks for update.
regds,
aman
05-12-2013 10:51 PM
Hi Vincent,
Is your problem resolved?
Any resolution provided by TAC?
regds,
aman
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