8961 phones not registering

[Richard Bradfield]

                   We have a number of 8961 running on our CUCM 9.1.1 system, but this week when we try and bring up a Phone that has been offline it will not register, also a new phone will not register.

I managed to get into one of the phones and saw this in the messages

2257 NOT 09:42:50.601632  CVM-SIPCC-SIP_REG: ccsip_handle_ev_failure_response: registration has been rejected. Set registration_reject to TRUE.

2258 ERR 09:42:50.601736  CVM-SIPCC-REG: LINE 201/1: ccsip_handle_ev_failure_response   : SIP failure 503 resp

2259 ERR 09:42:50.601829  CVM-%Credentials cannot be empty

We have not done any changes to CUCM, so a bit stuck with this problem.

[Aman Soi]

Hi,

what is the firmware version u are using for 8961?

any mesage which is appearing on display of phone.

Do u have enough DNs if Auto registration is being used?

regds,

aman

[Richard Bradfield]

Aman,

Phone firmware is sip8961.9-3-2-10

message on phone

'not registered',

don't use auto-registration

only clue is the message on the phone,

using Cisco 8961- Standard SIP Non-Secure profile

and Standard SIP profile

it's just startes happening this week, we have 27 8961 phones registered ok, but trying to register new ones fails

[Aman Soi]

Hi,

Just a guess, do u have enough licenses?

regds,

aman

[Richard Bradfield]

Hi Aman,

It turned out to be the CUPS server, we were also getting Jabber problems so the CUPS servers were rebooted, and that also fixed the 8961 problem.

thanks for your input